Senior IT Help Desk Representative

Job description

**About NCR VOYIX** NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. **Job Title: NIAM Analyst – Saviynt** Reports to: IT Support Manager. Resource Type: Employee/Contractor Last Revision Date: 22nd Jan 2026 Function: NCR Voyix Identity & Access Management (NIAM) Primary Platform: **Saviynt** & Other IAM tools. **About The Team** NIAM is NCR Voyix’s enterprise Identity & Access Management function, responsible for secure, compliant, and frictionless workforce and non-workforce identity lifecycle management across our global environments. We operate and evolve Saviynt, integrating with directories, HR sources, enterprise apps, cloud services, and enforcement points to safeguard access and improve user productivity. **Role Summary** You will manage day-to-day operations of OIM 12c, support identity lifecycle events (joiner/mover/leaver), onboard applications, troubleshoot provisioning/reconciliation, and handle requests/incidents/changes. You’ll implement configurations, build simple customizations, automate routine tasks, and contribute to platform stability and audit readiness. **Key Responsibilities** - Identity Lifecycle (ILM): Operate and enhance joiner/mover/leaver processes, birthright and request-based access, de-provisioning, and orphan/rogue account clean-up. - Provisioning & Reconciliation: Configure and support OIM 12c connectors (trusted/target recon), scheduling, transformation rules, and troubleshooting end-to-end flows. - Application Onboarding: Collect app requirements, map entitlements to roles, configure connectors/REST/CSV integrations, and test end-to-end provisioning. - Directory & SSO Touchpoints: Work with LDAP directories (e.g., OUD/OID/AD), SSO standards (SAML/OAuth2/OIDC) and federation partners, coordinating with SSO engineers where applicable. - Policies & Governance: Implement/maintain role-based access (RBAC/ABAC), SoD controls, approval workflows, and attestations/certifications (where applicable). - Operational Excellence: Handle incidents, requests, problems, and changes using ITSM (ITIL v3/v4). Participate in on-call rotation for P1/P2s and planned maintenance. - Security & Compliance: Support audit requests, evidence collection, access reconciliations, and remediation aligned with SOX/PCI/ISO27001. - Documentation & Knowledge: Maintain solution designs, runbooks, SOPs, and KB articles; contribute to training and continuous improvement. - Stakeholder Management: Collaborate with HRIS, App Owners, InfoSec, Service Desk, and Infrastructure teams to deliver consistent outcomes. **Scope & Expectations:** - Serve as OIM 12c SME: architecture/design reviews, high availability, DR, capacity planning, performance tuning (recon/provisioning throughput, cache, DB tuning). - Lead complex integrations: custom Java based OIM connectors, SOA/BPEL workflows, plugin/event handler development (pre/post process), and orchestration. - Architect and drive role engineering (enterprise/birthright roles), attribute based policies, and delegated admin patterns. - Implement advanced reconciliation patterns (multi source, identity correlation), and design exception handling and remediation workflows. - Own application onboarding for high risk/mission critical systems; define patterns/templates/guardrails for scale. - Integrate with cloud identity (e.g., Entra ID, AWS IAM, GCP IAM) and modernize towards just in time and zero trust aligned access models. - Automate platform ops (CI/CD for configs/custom code, Infra as Code where possible), and establish observability (KPIs, dashboards, alerts). - Steer audit/compliance readiness (SOX/PCI/ISO), design controls, and lead remediation. - Mentor Level II analysts; conduct code reviews; define standards and best practices; contribute to roadmap and vendor engagement. - Coordinate/lead major incidents (P1/P2), root cause analysis (RCA), and preventive actions. **Qualifications** - 4–6+ years in IAM; 2+ years deep on OIM 12c engineering/administration in large enterprises. - Strong Java for OIM customizations (event handlers, schedulers, adapters), SOA/BPEL, and WebLogic administration. - Expert in RBAC/ABAC, SoD, identity correlation, reconciliation/provisioning design, and connector framework. - Proficient with REST/SOAP, JSON/XML, SQL/PL SQL, and performance troubleshooting (heap/GC/thread, DB explain plans). - Proven experience with audit/compliance frameworks (SOX/PCI/ISO27001) and segregation of duties. - Experience integrating with cloud identity (Microsoft Entra ID/Azure AD, SCIM/Graph) and hybrid patterns. - Strong stakeholder leadership, communication, and mentoring skills. Nice to Have - Exposure to SOA composites, OIM plug-ins/event handlers, and BI Publisher reporting. - Experience with Azure AD/Microsoft Entra ID or other cloud identity providers. - Understanding of RBAC modelling and SoD frameworks. - Exposure to OAM, OUD, OID, and federation (ADFS/Entra ID). - Hands-on with Kafka/queues, SIEM integrations for identity events, and Privileged Access Management touchpoints. - Experience migrating from legacy OIM versions to 12c or adjacent platforms. **Technical Environment (Representative)** - Core: Oracle Identity Governance (OIG/OIM) 12c+, Oracle DB, Oracle WebLogic, SOA Suite - Directories: Oracle Unified Directory (OUD), Active Directory - Connectors: Out-of-the-box (AD/LDAP/DB), CSV/Flat-file, custom Java connectors - Integration: REST/SOAP, SCIM (where applicable), HRIS (e.g., Workday/SuccessFactors) as authoritative so