Senior Lead Client Operations and Services

Job description

## **Job Description:** - Provide strategic leadership for enterprise scale Sales support Operations across - geographies and client portfolios - Own the overall operating model for Inside Sales Sales Support quote to cash support - and related transformation programs - Lead large multi layered organizations through senior managers and assistant managers - while ensuring service stability and business continuity - Define long term growth capability automation and transformation roadmaps aligned to - client and organizational objectives - Drive P L thinking through productivity margin improvement cost optimization and - value realization initiatives - Sponsor large scale digital transformation AI analytics and workflow modernization - programs across sales operations - Serve as executive escalation point for critical client commercial compliance and - delivery issues - Lead executive governance with client leadership and present business outcomes risks - roadmap and innovation opportunities - Drive workforce strategy including location strategy pyramid optimization succession - planning and leadership development - Build domain led differentiated solutions for renewals expansions due diligence and - new deal pursuits ## **Key Responsibilities:** - Worked in Hi Tech component manufacturing distribution Industry or Telecom Industry - within BPM environment and possess deep understanding on QTC domain - Executive level client engagement and stakeholder management skills - Strong commercial financial and operating model acumen - Proven track record in large scale transformation automation and organization design - Expertise in governance risk management and business growth enablement ## **Preferred Skills:** BPM->Leadership - JL6A