Senior Lead Digital Product Manager - Access & Entitlements Platform

Job description

**About this role:** The CB CIB Digital team is looking for a strong product leader to drive strategy and execution across complex platform experiences, including identity and access, in partnership with cross-functional teams. This role owns the product vision, roadmap, and delivery of high-impact, cross-system initiatives, with a focus on simplifying complex experiences and ensuring consistency across user journeys. The ideal candidate brings strong product judgment, operates effectively in ambiguity, and influences outcomes across business, technology, and design while driving measurable impact. **In this role, you will:** - Act as a strategic advisor to senior leadership to influence digital product and platform strategy across complex business and technology environments - Define and drive product strategy for identity and access capabilities, focusing on customer-facing administrative experiences where clients manage users, roles, and permissions across their organizations and workflows - Lead large-scale transformation initiatives involving modernization, simplification, and consolidation of digital experiences - Own end-to-end product strategy across multiple systems and journeys, ensuring alignment across business, technology, design, and data teams - Solve highly complex product and system challenges involving multiple platforms, integrations, and customer experiences - Drive consistency and simplicity in customer and administrative experiences, ensuring clear and intuitive interaction models across products - Define and evolve the use of data and AI-driven capabilities to improve decision-making, reduce complexity, and enhance user experience - Provide strong technical product leadership across APIs, system integrations, and platform architecture - Influence and align senior stakeholders across product, technology, design, and risk to drive decisions and outcomes - Lead and mentor product managers to strengthen product thinking, execution quality, and ownership across the team **Required Qualifications:** 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** - Deep expertise in identity, access, or platform-based product domains - Proven experience leading platform strategy and large-scale transformation initiatives - Experience driving product strategy in complex, multi-system environments - Experience applying data and AI/ML concepts to product use cases - Strong technical background with ability to lead discussions on APIs, system integrations, and architectural trade-offs - Strong ability to influence senior leadership and operate effectively in a matrixed organization - Experience in financial services or other highly regulated industries - Strong understanding of platform architecture, system integration, and modernization approaches - Experience improving experience consistency across complex or fragmented systems - Strong understanding of digital product management, service design, and agile delivery **Job Expectations:** - Operates as a system-level thinker, connecting decisions across products, platforms, and customer journeys - Proactively identifies risks, dependencies, and experience gaps early - Demonstrates strong ownership, driving work independently from problem definition through execution - Applies end-to-end thinking to ensure a consistent and high-quality experience - Demonstrates strong understanding of customer-managed access models, where business users act as administrators to assign and control access for others within their organization. Creates clarity and structure in highly complex and evolving environments - Leads through influence and drives alignment across diverse stakeholders - Balances long-term strategy with near-term delivery in a fast-paced environment