Senior Lead Engineer

Job description

**Who we are** **CitiusTech - Shaping Healthcare Possibilities.** CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products. **Our Purpose** We are **shaping healthcare possibilities** to make our clients’ businesses successful, which is not just a statement but our purpose, driving us to explore what’s next in healthcare. Our goal is clear: to make healthcare better for all – more **efficient, effective, and equitable.** We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges. **100%** healthcare focus | Trusted by **140+** healthcare and life sciences enterprises | **40%** of Fortune 500 healthcare enterprises are our clients | **#1** Rated as a **leader** by top analyst firms **Our vision** To inspire new possibilities for the health ecosystem with technology and human ingenuity. **What is in it for you?** As a **ServiceNow - Lead** , you will be responsible for designing, developing, and supporting ServiceNow ITSM solutions that enable efficient service management and digital transformation across the organization. You will work closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow solutions, enhance IT processes, and ensure platform stability, performance, and governance. This role offers an opportunity to work on enterprise ServiceNow implementations, integrations, and process automation initiatives while contributing to continuous service improvement. **Responsibilities: -** - Design, configure, and support ServiceNow ITSM solutions including Incident Management, Problem Management, Change Management, Service Request Management, and Service Catalog. - Develop and customize ServiceNow applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal. - Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable ServiceNow solutions aligned with business objectives. - Implement workflow automation and process improvements leveraging ServiceNow platform capabilities. · Develop and support integrations with external systems using REST APIs, SOAP Web Services, Integration Hub, and MID Server. - Maintain and enhance CMDB, CSDM framework, and Configuration Item (CI) relationship management. - Create and manage ServiceNow reports, dashboards, SLA configurations, and operational metrics. - Support Agile project deliveries, sprint activities, defect management, UAT, and production deployments. - Troubleshoot platform issues, perform root cause analysis, and ensure timely resolution of incidents and service requests. - Participate in platform governance, release planning, and ServiceNow best practice implementation. · Work closely with cross-functional teams to ensure system reliability, compliance, and service excellence. - Provide technical guidance to junior team members and support knowledge-sharing initiatives. **Experience: -** - 8 – 12 Years **Location: -** - Hyderabad **Educational Qualifications: -** - BE/BTech/ME/MTech/MCA/MSc. - ServiceNow CSA (Certified System Administrator) preferred. - ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage. - ITIL Foundation Certification preferred - Safe/Agile Certifications preferred **Skills: -** **Mandatory Technical Skills: -** - ServiceNow ITSM - Incident Management - Problem Management - Change Management - Service Request Management - Service Catalog - Flow Designer - Business Rules - Client Scripts - UI Policies - Service Portal - JavaScript - Glide API - ServiceNow Scripting - REST API Integrations - SOAP Web Services - Integration Hub - MID Server - CMDB Administration - CSDM (Common Service Data Model) - CI Relationship Management - ServiceNow Reporting & Dashboards - SLA Management · ITIL Framework · Jira & Confluence - Agile Delivery Methodologies - UAT and Defect Management - Production Release Support - Stakeholder Management **Good to Have Skills: -** - ServiceNow Discovery - Service Mapping - ITOM Fundamentals - Asset Management (HAM/SAM) - Virtual Agent - Performance Analytics - Integration with Cloud Platforms (Azure/AWS) - ServiceNow App Engine - Scoped Application Development - DevOps Integration - Automation and Workflow Optimization - Healthcare/Life Sciences Domain Experience **Our commitment** To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives. **What drives us** At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time. **Life@CitiusTech** We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of **Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge** . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance. Rated by ou