Senior Lead Observability - Dynatrace

Job description

Job Description - -------------- **About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. **Senior Lead, Observability -- Dynatrace** Role Overview We are seeking a highly skilled **Senior Observability Engineer** to support and enhance enterprise observability capabilities across infrastructure, applications, cloud, and business services. This is an **individual contributor role** focused on hands-on engineering, platform operations, monitoring standardization, automation, and continuous improvement across observability platforms including **Dynatrace, Microsoft SCOM, ServiceNow ITOM \& Event Management, and related monitoring integrations** . The successful candidate will play a key role in improving monitoring effectiveness, reducing alert noise, enhancing event correlation, enabling faster incident response, and supporting operational resilience through automation and observability best practices. The role requires strong technical expertise, analytical thinking, and the ability to work closely with platform, application, infrastructure, and operations teams to deliver reliable and scalable monitoring solutions. This role builds on the observability focus outlined in the reference document, including enterprise visibility across applications, infrastructure, cloud, and business services through Dynatrace, ServiceNow ITOM Event Management, AI-driven observability, and automation-led efficiency improvements. Key Responsibilities * Implement, maintain, and continuously improve enterprise observability capabilities across Dynatrace, SCOM, ServiceNow ITOM \& Event Management, and supporting monitoring tools. * Configure and support monitoring for infrastructure, applications, services, databases, middleware, cloud, and hybrid environments to ensure end-to-end visibility and operational stability. * Develop, tune, and optimize monitoring alerts, dashboards, thresholds, synthetic checks, anomaly detection, and service-level views to improve signal quality and reduce false positives. * Drive alert hygiene activities, including duplicate alert reduction, threshold tuning, suppression logic, event enrichment, and monitoring standardization across technology teams. * Support integrations between observability platforms and ServiceNow Event Management, ensuring events are enriched, correlated, deduplicated, and routed effectively for incident response. * Manage and enhance monitoring integrations from tools such as Dynatrace, SCOM, infrastructure monitoring sources, and application monitoring platforms into ServiceNow Event Management. * Use Dynatrace capabilities such as service flow, distributed tracing, Davis AI, anomaly detection, problem correlation, dashboards, management zones, tags, and alerting profiles to improve root cause analysis and operational insights. * Support Microsoft SCOM monitoring activities including management pack configuration, alert rule tuning, agent health checks, monitoring coverage, and operational troubleshooting. * Build automation scripts and reusable solutions using Python, PowerShell, REST APIs, YAML/JSON, CI/CD pipelines, and other automation frameworks to improve onboarding, monitoring configuration, health checks, reporting, and operational efficiency. * Contribute to observability-as-code practices by supporting standardized, repeatable, and automated monitoring onboarding patterns. * Partner with application, infrastructure, cloud, and support teams to onboard new applications and services into enterprise monitoring platforms. * Troubleshoot monitoring gaps, integration failures, agent issues, event flow problems, and alerting defects across observability systems. * Support operational reporting and KPI tracking related to alert volume, noise reduction, MTTR improvement, event quality, monitoring coverage, and automation adoption. * Maintain technical documentation, operational runbooks, configuration standards, troubleshooting guides, and onboarding procedures. * Participate in incident reviews and problem management discussions to identify opportunities for monitoring improvement and proactive detection. * Apply ITIL practices and event lifecycle management principles to improve incident quality, operational response, and service reliability. **Required Skills And Experience** * 12 years of overall IT experience, with strong hands-on experience in observability, monitoring, event management, infrastructure operations, application support, or platform engineering. * Strong practical experience with Dynatrace including OneAgent, dashboards, alerts, management zones, synthetic monitoring, service flow, problem detection, tagging, and Davis AI capabilities. * Hands-on experience with Microsoft SCOM, including alert configuration, management packs, agent monitoring, rule tuning, infrastructure monitoring, and operational troubleshooting. * Strong working knowledge of ServiceNow Event Management / ITOM, including event ingestion, event rules, alert correlation, deduplication, enrichment, service mapping awareness, and incident integration. * Experience integrating monitoring tools with ServiceNow or similar ITSM platforms. * Good understanding of observability concepts including metrics, logs, traces, events, topology, service hea