Senior Lead Observability (ServiceNow ITOM & Dynatrace)

Job description

**Position:Senior Lead Observability (ServiceNow ITOM Dynatrace)** **Location: Pune** We are seeking a Senior Lead Observability to drive enterprise-scale monitoring transformation with a strong focus on ServiceNow ITOM Event Management and Dynatrace Observability. This role will build a high-quality, low-noise event management ecosystem where Dynatrace provides AI-driven observability insights and ServiceNow acts as the central event correlation and incident automation platform. **Key Responsibilities** - Lead ServiceNow ITOM Event Management design including event correlation, alert deduplication, and incident automation. - Drive noise reduction initiatives and improve signal-to-noise ratio. - Improve signal quality via alert hygiene, anomaly detection, and threshold tuning. - Leverage AI (Davis) for root cause analysis and alert correlation. - Manage observability tools to ServiceNow integration, ensuring enriched and pre-correlated events. - Implement observability-as-code and automation via APIs, CI/CD, and Terraform. - Track KPIs such as MTTR, alert reduction, and incident quality improvements. - Demonstrated experience and expertise in using machine learning and Generative AI to develop solutions such as predictive monitoring, incident diagnosis, summarization and correlation. - Broad experience across infrastructure, application, data, and integration architecture. - Strong analytical, communication, and strategic thinking skills. **Qualifications** - 12+ years of experience in Observability, Monitoring, or ITOM. - Strong expertise in ServiceNow ITOM Event Management and Dynatrace. - Experience with full-stack observability and cloud environments (Azure/AWS/Hybrid). - Knowledge of ITIL processes and event lifecycle management. - Automation/scripting experience (Python, PowerShell, etc.). **Certifications** - Preferred: Dynatrace Certification - Optional: ServiceNow ITOM, Microsoft Azure Certifications **Success Measures** - Reduction in alert noise and duplicate events. - Improved incident quality and reduced MTTR. - Increased automation and observability maturity Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.