Senior Manager- Account Management

Job description

Key Responsibilities Account & Revenue Management - Own P&L and overall business performance for the large strategic accounts. - Drive new business and revenue growth from existing accounts through upselling, cross- selling, and solution-based selling. - Lead commercial discussions and re-negotiations (pricing, contracts, SLAs) to ensure mutual value creation. - Build long-term partnerships by acting as a trusted advisor to senior client stakeholders. Customer Experience & Stakeholder Management - Act as the primary customer-facing SPOC, ensuring high levels of customer satisfaction and retention. - Hold CXO-level conversations with clients, presenting business reviews, performance metrics, and growth roadmaps. - Manage escalations effectively with a strong problem-solving and customer-first mindset. - Collaborate closely with internal teams (operations, supply chain, finance, tech, sales) to deliver on service commitments. Data-Driven Account Ownership - Take a data-centric approach to account reviews, identifying trends, risks, and growth opportunities. - Prepare and present dashboards, MIS, and business insights to clients and internal leadership. - Track KPIs, SLAs, and service metrics to continuously improve performance and customer experience. Team & Internal Leadership - Lead and guide internal account teams to deliver on account objectives and service SLAs. - Prioritize tasks, ensure timely follow-ups, and maintain strong execution discipline. - Build credibility with senior internal stakeholders through ownership and accountability. Experience & Qualifications - 48 years of experience in Key Account Management, preferably in logistics, supply chain, or B2B services. - Proven experience managing large enterprise clients and complex customer relationships. - Experience in leading and influencing teams to meet account goals and service commitments. - Strong exposure to contract management, pricing discussions, and renewals. Functional Skills - Excellent communication, negotiation, and presentation skills. - Strong understanding of supply chain/logistics operations, service delivery models, and client lifecycle management. - High proficiency in MS Excel, exposure to analytics or reporting tools is a plus - Ability to translate data into actionable insights and client-ready narratives. Behavioral & Leadership Skills - Strong customer-centric mindset with a focus on long-term value creation. - Excellent ownership, accountability, and bias for action. - Ability to influence and engage CXO and senior leadership stakeholders. - Proactive, self-driven, and comfortable working in a fast-paced, high-growth environment. - Strong team player with the ability to collaborate cross-functionally.