Senior Manager, Accounting Services

Job description

**Key Responsibilities** - Lead and manage end-to-end O2C operations supporting multiple GM regions and business units. - Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets. - Monitor operational performance through dashboards, analytics, and governance reviews. - Act as the primary escalation point for senior GM stakeholders and internal leadership. - Build strong partnerships with Finance Controllers, Regional Finance Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams. - Lead monthly and quarterly business reviews with GM leadership. - Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience. - Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO). - Develop collection strategies to maximize cash recovery and improve working capital. - Monitor high-risk customer accounts and support proactive resolution plans. - Ensure adherence to SOX controls, audit requirements, financial policies, and regulatory standards. - Manage critical financial controls related to cash application, credit approvals, collections, and customer account maintenance. - Drive governance and compliance across all O2C processes. - Lead a large team of managers, team leaders, and analysts across multiple functions and geographies. - Build a high-performance culture focused on accountability, engagement, and continuous improvement. - Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms. - Lead Lean Six Sigma and process optimization initiatives. - Support migration, stabilization, and transformation of new business transitions. - Drive standardization and best-practice implementation across regions. - Present operational and financial performance metrics to executive leadership. - Develop business cases for process improvements and transformation investments. Experience - 15+ - 18+ years of experience in Finance & Accounting Shared Services/BPO environments. - Minimum 5+ years of leadership experience managing large O2C operations. - Experience supporting global clients, preferably within automotive or manufacturing - Proven experience managing teams of 100–150+ FTEs.