Senior Manager, Accounting Services

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Key Responsibilities** - Lead and manage end-to-end O2C operations supporting multiple GM regions and business units. - Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets. - Monitor operational performance through dashboards, analytics, and goverce reviews. - Act as the primary escalation point for senior GM stakeholders and internal leadership. - Build strong partnerships with Fice Controllers, Regional Fice Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams. - Lead monthly and quarterly business reviews with GM leadership. - Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience. - Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO). - Develop collection strategies to maximize cash recovery and improve working capital. - Monitor high-risk customer accounts and support proactive resolution plans. - Ensure adherence to SOX controls, audit requirements, ficial policies, and regulatory standards. - Manage critical ficial controls related to cash application, credit approvals, collections, and customer account maintece. - Drive goverce and compliance across all O2C processes. - Lead a large team of managers, team leaders, and analysts across multiple functions and geographies. - Build a high-performance culture focused on accountability, engagement, and continuous improvement. - Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms. - Lead Lean Six Sigma and process optimization initiatives. - Support migration, stabilization, and transformation of new business transitions. - Drive standardization and best-practice implementation across regions. - Present operational and ficial performance metrics to executive leadership. - Develop business cases for process improvements and transformation investments. Experience - 15+ - 18+ years of experience in Fice Accounting Shared Services/BPO environments. - Minimum 5+ years of leadership experience managing large O2C operations. - Experience supporting global clients, preferably within automotive or manufacturing - Proven experience managing teams of 100150+ FTEs. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:. Complete the form and then email it as an attachment to.You may also. ",