Senior Manager, App Dev & Support Services

Job description

**Responsibilities:** - Provides leadership to managers and senior professional staff - Adapts and executes functional or departmental business plan - Manages the activities of first-level managers, supervisors, and/or individual contributors - Hire, mentor, and develop high-performing support and production control teams - Manage support of EAS solutions hosted on-prem and on the cloud - Remain flexible to changes in priorities with the ability to multi-task - Implement automation to improve operational efficiency and reduce manual interventions. - Maintain comprehensive runbooks, SOPs, and operational documentation. - Use data-driven insights to identify trends, risks, and opportunities for continuous improvement - Communicate operational status, risks, and improvement initiatives clearly to stakeholders - Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements. **Technical Skillset:** - Experience managing and mentoring a medium sized team - Experience in metrics led optimization - Experience in Incident Management and Problem Management - Hands-on experience supporting large-scale enterprise applications in production environments. - Exposure to core and IT auditing - Knowledge of ITIL processes - Exposure to cloud technologies **Qualifications**: - A University or college degree in a relevant discipline. - ITIL Certification - 5+ years experience in people management - 10+ years experience in application support and production control - Experience in leading teams in application support and helpdesk areas.