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Job Description - -------------- **Job Role** * Be responsible for production support \& release management for application ESB. * Be responsible for managing and supporting enterprise integration platforms, APIs, and service orchestration layers in a 24x7 production environment. * The role involves ensuring high availability, incident resolution, performance optimization, DR readiness, and operational governance for critical BFSI integration. * The candidate should possess strong experience in ESB technologies, API integrations, incident management, and stakeholder coordination within banking/NBFC environments. * This senior leadership role requires strong technical expertise, strategic thinking, and proven experience in managing mission-critical systems at scale. * Should possess excellent troubleshooting and analytical skills. **Key Responsibilities** * API Strategy \& Governance - Define API standards, guidelines, and governance aligned with business objectives. * Architecture Design - Design scalable, secure, and reusable API architectures that support enterprise systems. * Business Integration - Understand how APIs drive business processes and ensure APIs deliver measurable value. * Security \& Compliance - Implement secure authentication, authorization, and compliance with industry standards and all VA points should be closed. * Performance Optimization - Monitor and optimize API performance, scalability, TPS,and reliability. * Cross-System Integration - Lead integration of APIs across internal, external, and partner systems. * Mentor-ship \& Leadership - Guide junior engineers, review code, and ensure adherence to best practices. * Monitoring \& Alerting - Establish monitoring dashboards and alerting mechanisms for API health. * Documentation \& Standards - Maintain clear API documentation and enforce consistent design patterns. * Innovation \& Roadmap - Identify opportunities for new APIs that enhance business capabilities. * Audit:-He should handle Audit points very care fully and all open audit point should be closed. * Troubleshooting Expertise -Must demonstrate advanced troubleshooting skills with a holistic, 360-degree view across all connected systems and interfaces. * Digital Channel Experience -Proven track record of working across multiple digital channels, ensuring adaptability and cross-platform proficiency. **Mandatory Skills Required** * API Platform Knowledge-Hands-on experience with at least one major API management platform, such as:,Google Apigee, Kong Gateway, MuleSoft Anypoint, AWS API Gateway, IBM API Connect, IBM/SAG Webmethods etc.. * Must have 5 years experience in API Management implementation or production support for large BFSI organization. * Must have managed team of 10 members with mix of L1/L2 Support engineers. * Having business understanding of BFSI / NBFC domain especially for Lending (Vehicle, Personal, Business, Gold \& Micro FinanceLoans etc..), Digital Lending (CD, LFS, Product Finance etc..), Insurance etc.. * Have strong knowledge of digital integration stack. * Have strong lending/digital lending experience in support. * Have good understanding of complex networking architecture concepts including firewall/WAF/FQDN rules. * Must have done Vendor negotiation/on boarding/ SLA Management. * Must have Experience supporting critical production systems at least for 5 years * Worked in NBFC/BFSI/FinTech/Aggregators Startup Sector is mandatory. **Qualifications** * Bachelor's or Master's degree in Computer Science, Information Technology, or related field. * Relevant certifications (e.g., ESB / API Management certificates from any of the recognized ESB/API Management OEM like APIGEE, IBM, SAG, MuleSoft, AWS, Azure, Kong etc..) preferred.