Senior Manager - Billing & Dispute Resolution

Job description

**KEY RESPONSIBILITIES:** - To ensure timely invoicing and submission of invoices as per clients required format. - To ensure that the Invoicing SOPs are in place along with the invoice submission requirements for all clients. - To provide timely resolution to clients corresponding to billing disputes raised by them. - To focus on automation of manual tasks and increase the billing efficiency & accuracy. - To build in a logical approach for resolving the source of billing issues and streamline the process. - To streamline the end to end invoicing process for faster realization of invoices. - Responsible for managing & coordination with billing, collections, dispute resolution and tax teams and internal stakeholders for the information. - Ability to resolve statutory audit, internal audit and tax audit queries - Assisting team members in training and knowledge enhancement **EXPERIENCE :** - Hands on experience working in the logistics/D2C/Ecommerce domain is a huge plus. - Extensive experience in a fast- paced environment having handled scale & complexity would be ideal to succeed in this role. **FUNCTIONAL SKILLS:** - Proficient in Microsoft Excel, Power point, Word. - Excellent communication & Writing skills. - Good Acumen in Analytic and Logical skills **BEHAVIOURAL SKILLS:** - Uncompromising integrity and work ethic. - Ability to execute under tight deadlines. - Outstanding communication, leadership and interpersonal skills with the ability to work effectively with people at all levels of the organization.