Senior Manager- Chandigarh (Last Mile Operations)

Job description

**Role & responsibilities:** - Ensures end to end smooth running of logistics operations for the zone/area - Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. - Responsible for all the SLAs & TAT are maintained. - Responsible for reduction in cost and increase in productivity for the region. - Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc. - Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets - Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. - Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages - Impart behavioral & soft skills training to the team as and when required. - Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices - Monitoring security parameters across region and ensures no unlawful activity occurs **Person Specifications- Skillsets/Education:** - **Functional Skills** Operations Management, Data Analysis, Stakeholder Management - **Experience** - Relevant experience in Logistics/ Manufacturing industry. - **Behavioral Skills** - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude - Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior  management. \\*Should be open for extensive travel.