Senior Manager - Dealer Manpower Capability Building - Cochin

Job description

**Job Purpose** Develop dealership sales manpower capabilities through training, recruitment, and customer experience initiatives. Ensure dealerships have skilled sales teams that deliver excellent customer experiences and achieve business objectives. **Key Responsibilities** Training & Capability Development - Identify training needs based on performance gaps, customer feedback, survey results, and audit findings. - Plan and execute monthly training programs for dealership sales teams. - Support training content improvement through regular feedback. - Implement structured learning and induction programs for dealership sales roles. - Monitor trainer effectiveness and drive continuous trainer development. - Evaluate training effectiveness through participant, customer, and dealer feedback. - Support Learning Management System (LMS) implementation. - Conduct training programs (classroom and virtual) for critical dealership roles. **Customer Experience (CX) Excellence** - Analyze customer satisfaction (SSI) survey results and implement improvement plans. - Drive CX process and SOP audits across dealerships. - Track issues and coordinate with stakeholders for timely resolution. - Publish monthly CX audit dashboards and reports. - Conduct focused reviews for low-performing dealerships. - Ensure dealership grooming and service standards are maintained. - Manage training budgets and expenses. - Coach dealership sales teams and field teams on process implementation. **Desired Candidate Profile** **Education** - B.E. / B.Tech or Any Graduation + Full Time MBA (Sales & Marketing preferred) **Experience** - 05-15 years of experience in Sales, Sales Process, Training, Customer Experience, or Manpower Management. - Experience in the Automobile Industry is preferred. **Skills Required** - Strong Communication Skills - Data Analysis & Reporting - Customer Focus - Training & Facilitation Skills - Stakeholder Management - Result Orientation - Problem Solving & Execution **Preferred Industry** - Automobile / Auto Retail / Automotive Sales & Service