Senior Manager - Food & Beverage (Pan India)

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position Overview The Pan India Food & Beverage Lead is responsible for managing all cafeteria, canteen, and food service operations across multiple manufacturing facilities in India. This role ensures the delivery of high-quality, hygienic, cost-effective, and compliant food services to factory employees across all shifts while maintaining the highest standards of food safety, nutrition, and employee satisfaction. Key Responsibilities Multi-Site F&B Operations Management • Oversee food and beverage operations across multiple manufacturing facilities pan-India • Develop and implement standardized operating procedures for all factory canteens and cafeterias • Ensure consistent food quality, menu standards, and service levels across all locations • Manage operations for multiple daily shifts including early morning, day, night, and rotating shifts • Coordinate special meal services for overtime periods, production peaks, and festive occasions • Implement efficient food service models (buffet, cafeteria-style, packed meals) based on facility requirements • Manage tea/coffee stations, vending machines, and refreshment points across factory floors Vendor and Contract Management • Select, onboard, and manage food service vendors and catering contractors across locations • Negotiate pan-India contracts ensuring competitive pricing and service quality • Establish service level agreements (SLAs) with clear quality, hygiene, and performance metrics • Monitor vendor performance through regular audits, feedback, and KPI tracking • Manage vendor invoicing, payments, and contract renewals • Develop backup vendor arrangements to ensure business continuity • Coordinate with procurement for centralized contracts and volume discounts Food Safety, Hygiene, and Compliance • Ensure 100% compliance with Food Safety and Standards Authority of India (FSSAI) regulations • Implement and maintain FSSAI licensing across all factory food service locations • Enforce strict food safety protocols including storage, preparation, and service standards • Conduct regular hygiene audits and health inspections of kitchen facilities • Ensure staff medical fitness certificates, food handler training, and hygiene certification • Maintain pest control, sanitation, and waste management standards • Implement HACCP (Hazard Analysis Critical Control Points) principles in food operations • Ensure compliance with Factory Act provisions related to canteen facilities • Coordinate with local health authorities and regulatory inspections Menu Planning and Nutrition Management • Design nutritious, balanced menus catering to diverse dietary preferences and regional tastes • Ensure variety in daily and weekly menu rotations to prevent monotony • Accommodate special dietary requirements (vegetarian, vegan, religious, medical) • Balance nutrition with cost-effectiveness and employee preferences • Plan seasonal menus incorporating fresh, local ingredients • Manage portion control to reduce waste while ensuring adequate nutrition • Coordinate special menus for festivals, celebrations, and company events Budget and Cost Management • Develop and manage pan-India F&B budgets across all manufacturing facilities • Track meal costs per person, subsidies, and operational expenses •