Senior Manager - Life Asia

Job description

Hello, Greeting from **"Kotak Life Insurance"** Job Role - SAQ Manager Location - Goregaon East Contact Person - Sangita Mandal (8369252270) Interested person can share there resume at **"sangita.mandal@kotak.com"** Responsible for managing end-to-end resolution of system-related issues impacting customer policies, including data corrections and query handling. The role involves impact assessment, root cause analysis, and coordination with cross-functional teams to ensure timely, accurate, and controlled closure of issues. **1. Data Correction Management** **Objective:** Ensure accurate identification, impact assessment, and resolution of issues arising from system bugs or constraints affecting customer policies. **Key Responsibilities:** - Identify and assess system-related issues impacting customer policies. - Evaluate financial and non-financial impacts arising from such issues. - Execute data correction activities with high standards of accuracy, completeness, and control validation. - Analyze root causes and assess downstream implications. - Collaborate with cross-functional teams including Actuarial, Risk, Projects, and Line Functions. - Monitor progress and ensure timely resolution and closure of issues. - Maintain comprehensive documentation and audit trails for all activities. **2. Query Resolution** **Objective:** Ensure timely and effective resolution of system-related queries raised by Operational Risk and Projects teams. **Key Responsibilities:** - Consolidate and track system-related queries and issues. - Perform end-to-end analysis to understand scope, root causes, and impact. - Identify risks affecting processes, controls, and customer outcomes. - Recommend and implement appropriate solutions in coordination with stakeholders. - Ensure timely closure with proper validation and approvals. - Drive continuous improvement by identifying and addressing recurring issues.