Senior Manager/Manager- KAM/Account Management/ Retention

Job description

**Role Summary** We are seeking a results-driven and customer-focused Key Account Manager (Manager) to manage and grow strategic client relationships. The ideal candidate will be responsible for driving revenue growth, identifying new business opportunities within existing accounts, and ensuring high levels of customer satisfaction. This role requires strong commercial acumen, consultative selling skills, and the ability to collaborate effectively across multiple functions to deliver business outcomes. **Key Responsibilities** **Strategic Account Management** - Develop and execute account strategies to drive long-term growth and strengthen client partnerships. - Manage a portfolio of key accounts and serve as the primary point of contact for strategic customers. - Identify opportunities for account expansion, cross-selling, and upselling. **Client Relationship Management** - Build and maintain strong relationships with key stakeholders and decision-makers. - Understand client business objectives, challenges, and industry trends to provide tailored solutions. - Ensure high customer satisfaction and retention through proactive engagement. **Revenue Growth & Business Development** - Drive revenue growth through account penetration and new opportunity identification. - Demonstrate a strong hunting mindset to uncover incremental business opportunities within existing and new accounts. - Own and achieve sales, revenue, and profitability targets. **Solution & Consultative Selling** - Engage clients through a consultative approach to understand business needs and recommend value-driven solutions. - Work closely with internal teams to develop customized proposals and business solutions. - Present business cases and solution recommendations to senior client stakeholders. **Commercial Negotiation & Contract Management** - Lead commercial discussions, pricing negotiations, and contract renewals. - Manage Statements of Work (SOWs), contractual agreements, and scope management. - Ensure compliance with organizational policies and contractual obligations. **Stakeholder & Cross-Functional Management** - Collaborate with delivery, operations, finance, product, and leadership teams to ensure seamless execution. - Manage internal and external stakeholders to drive successful project and business outcomes. - Act as the voice of the customer within the organization. **Financial Management** - Monitor account profitability and support P&L management. - Drive margin improvement initiatives while maintaining customer satisfaction. - Track account performance against financial targets and business objectives. **Data Analysis & Forecasting** - Analyze account performance metrics, sales trends, and market opportunities. - Prepare accurate revenue forecasts and business projections. - Utilize data-driven insights to support strategic decision-making and account planning. **Required Skills & Competencies** - Strategic Account Management - Client Relationship Building - Revenue Growth & Business Development - Negotiation and Commercial Acumen - Stakeholder Management - Cross-Functional Collaboration - Solution Selling and Consultative Selling - P&L Understanding and Margin Management - Data Analysis and Business Forecasting - Contract and SOW Management - Presentation and Communication Skills - Problem-Solving and Decision-Making