Senior Manager-Network-to-Network Partnerships

Job description

Global Merchant & Network Services (GMNS) brings together American Express’ merchant and network-related businesses. This includes managing relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance, and innovation. The American Express Network enables over $1.2 trillion in annual spend and serves Card Issuers and Acquirers in over 170 markets worldwide. The GMNS Product team operates the Network with the highest levels of performance, security, and integrity, while supporting Network coverage expansion through onboarding new Network Issuers and Acquirers, localizing our Network in India, and advancing other strategic Network to-Network initiatives. Senior Manager, Network-to-Network Partnerships supports India Network strategic initiatives through effective program coordination, delivery management, stakeholder engagement, and operational execution. This role partners closely with the Director and cross-functional teams to help drive delivery excellence across Fusion and other Enterprise Critical Multi-Year Initiatives (ECMI), ensuring alignment, visibility, and successful execution of program objectives. The role requires strong program management capabilities, cross-functional collaboration, and the ability to manage multiple workstreams in a dynamic and fast paced environment. Minimum Qualifications: • Bachelor’s or Master’s degree in Computer Science, Business Management/Administration, Information Systems Technology, or related field. • Experience in project or program management, preferably in Agile or SAFe delivery environments. • Good to have: Experience with Rally, JIRA, and Confluence. • Good to have: Exposure to Agile/Scrum methodologies and practices. • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. • Relevant experience working across technology and business teams. • Ability to collaborate effectively with Engineers, Product Managers, and external partners/vendors to support delivery goals. • Foundational understanding of payments and network technologies, including network specifications, core systems, and emerging payment trends. Experience supporting complex projects involving multiple teams, stakeholders, and geographies. Preferred Qualifications: • Strong passion for program delivery and operational excellence in a fast-paced and evolving environment. • Excellent interpersonal, communication, and stakeholder management skills. • Experience working on large-scale, cross-functional, or cross-platform initiatives. • Strong project and program management capabilities with understanding of Agile delivery methodologies. • Ability to translate business needs into actionable requirements and execution plans. • Flexibility and readiness to work within global and matrixed teams. • Technical aptitude and comfort working in technology-driven environments.