Senior Manager - Operations (Telesales)

Job description

We are looking for a Senior Manager to manage a sales voice process in the insurance domain. The ideal candidate will have a proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. **Role & responsibilities** - Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives. - Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets. - Conduct regular performance reviews, provide constructive feedback and develop personalized coaching and development plans for team members. - Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities. - Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement. - Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance. - Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts. - Ensure compliance with company policies, procedures, and regulatory requirements related to sales and customer interactions. - Managing remote or distributed teams, ensuring effective communication and collaboration across multiple locations. - Sales force automation tools usage and CRM systems to streamline processes and enhance productivity. **Preferred candidate profile** - Bachelor's degree or equivalent in a relevant field. - Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with atleast 2 years at a Manager level - Hands-on experience with Dialer strategies - Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.