Senior Manager-Process Excellence (BFS)

Job description

**Role & responsibilities** The Senior Manager Process Excellence role is responsible for identifying and mentoring Six Sigma & Lean projects, leading business transformation initiatives, conducting value stream mapping/process mapping, and managing large-scale transformation engagements. The ideal candidate should have extensive experience in process excellence and transformation, managing automation and transformation portfolios, client-facing roles, and strong client management skills. **Preferred candidate profile** - Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement. - Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution. - Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement. - Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution - Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals. - Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement. - Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining strong client relationships. - Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement. - Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution. - Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement. - Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution - Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals. - Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement. - Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining strong client relationships. - Provide guidance and coaching to team members on lean principles, Six Sigma methodologies, and process improvement techniques. - Mentor and develop team members, providing guidance and support for their professional growth. - Contribute to the development of process excellence frameworks and methodologies, leveraging industry best practices and emerging trends (Tech & Non-tech). Qualification: - Any Graduate or Post Graduate degree - 12+ years of extensive hands-on experience in process excellence, Automation lifecycle and Transformation within the BPO industry with experience in Banking & financial services segment - Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches - Strong client-facing and client management skills, with the ability to build and maintain effective relationships. - Six Sigma Certified GB and above