Senior Manager, Product

Job description

Job Title: Senior Manager, Product Req ID: 59808 Job Function: Software Engineering Posting Start Date: 22/07/2026 Posting End Date: 28/07/2026 Division: BT International Job Location: IND-Gurugram-IQ Advertised Salary: Competitive **About The Role** The Senior Manager, Product role sits within BT International – Strategy & Product, combining end-to-end ownership of a flagship self-service platform (Global Fabric portal) with leadership of pricing, costing, and CPQ capabilities across BT’s global connectivity, digital, and managed service propositions. The benchmark for what a NaaS platform should feel like is the best born-digital infrastructure experiences: instant provisioning, API-first architecture, clean self-service UX, and a buying journey closer to e-commerce than enterprise procurement. This role leads that evolution – moving from legacy, ticket-based workflows to modern, platform-led and aaS commercial models. You will own both the product experience and the underlying commercial engine, ensuring that customers can seamlessly discover, configure, price, and consume services in a scalable, intuitive way. This includes accountability for the Global Fabric portal roadmap and the pricing frameworks that underpin BT’s propositions globally. This role directly impacts: - Revenue growth and margin performance through better pricing decisions, commercial models, and feature adoption - Sales effectiveness via clear, fast, and scalable pricing and configuration capabilities - Customer experience by delivering intuitive, self-service solutions with transparent, consumption-driven pricing You will play a central role in BT’s strategy to simplify, standardise, and scale how we build, price, and deliver products across international markets. **What You’ll Be Doing** - End-to-End Product Ownership: Define, own, and communicate the product vision and roadmap for the Global Fabric portal, aligning customer experience, platform capabilities, and commercial models. - Customer Obsession: Develop a deep understanding of enterprise customer needs by engaging in onboarding, analysing usage data, and exploring support interactions to identify pain points and opportunities. - Pricing & Commercial Strategy Leadership: Define pricing approaches that support subscription, usage-based, and solution-led models, ensuring competitiveness, scalability, and profitability. - Financial Modelling & Costing: Own and evolve cost models and pricing structures across connectivity, UCaaS, SD-WAN, Contact Centre, and managed services, translating complexity into scalable frameworks. - Cross-Functional Delivery: Work closely with Product, Engineering, Design, Sales, Operations, and Finance to deliver high-quality releases and commercial capabilities on a predictable cadence. - CPQ & Platform Enablement: Improve pricing and configuration tools, transitioning from manual/Excel-based models toward integrated, scalable CPQ solutions aligned with platform-led delivery. - Metrics-Driven Decision Making: Define and track key product and commercial KPIs (e.g. self-service adoption, time-to-activate, pricing efficiency, deal cycle time, CSAT/NPS) to guide prioritisation and measure impact. - Stakeholder Management: Navigate and align competing priorities across global stakeholders, clearly articulating trade-offs and building consensus. - Sales & Deal Support: Partner with Sales on complex, multi-product deals, ensuring pricing structures balance growth, competitiveness, and margin. - Governance & Standardisation: Establish and maintain pricing governance, frameworks, and approval processes to drive consistency and control at scale. - Market & Competitive Insight: Continuously benchmark against leading NaaS, cloud, and infrastructure platforms, using market, customer, and competitor insights to shape both product and pricing strategies. - Team Leadership: Lead and develop a global team, building strong capability across product management, pricing, and commercial modelling disciplines. **Essential** **Essential Skills / Experience** - Significant experience in product management, pricing, or commercial strategy roles within telecoms, technology, or digital services environments - Strong domain understanding of networking, connectivity, or cloud-based platforms (e.g. NaaS, SD-WAN, UCaaS) - Proven track record of owning complex products or platforms, ideally including self-service portals or enterprise applications - Experience developing pricing strategies for subscription, usage-based, or managed services models - Advanced financial modelling capability with strong analytical rigour and data-driven decision-making - Experience supporting complex, multi-product and multi-country deals - Strong stakeholder management skills, with the ability to influence Product, Sales, Finance, and Technology teams - Ability to translate complex technical and financial concepts into clear, actionable frameworks - Experience working in agile delivery environments, defining requirements, and collaborating with engineering teams - Excellent communication skills – able to articulate product vision, pricing strategy, and trade-offs clearly and effectively - Strong commercial judgement, balancing customer value, competitiveness, and profitability **DESIRABLE** - Experience in international telecoms, infrastructure, or cloud platform organisations - Familiarity with CPQ platforms (e.g. Salesforce CPQ) and pricing system transformation - Experience in platform-led or digital transformation programmes - Background in B2B SaaS with self-service or product-led growth models - Track record of improving self-service adoption, reducing time-to-provision, or scaling pricing capabilities - Understanding of consumption-based and outcome-based commercial models - Interest in emerging technologies such as AI-driven UX, intelligent automation, and predictive configuration in digital