Senior Manager - Product Design

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.  By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.  Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.  Job Description What Does Success Look Like  We are looking for a Senior Manager, Product Design based in India to lead a team of product designers responsible for shaping next-generation enterprise software experiences across Sprinklr’s unified customer experience management platform. This is a hybrid player/coach role that is primarily focused on strategic team leadership, with selective hands-on design execution: approximately 80% of the role will focus on leading, coaching, planning, and operating the team, while approximately 20% will remain hands-on in Figma to shape critical workflows, interaction models, prototypes, and AI-first product experiences. In this role, you will set design direction, coach and develop designers, strengthen design quality, and partner closely with Product Management, Engineering, Research, Content Design, Data Science, Go-to-Market, Field teams, U.S.-based Product Experience leaders, and senior leadership to deliver AI-first workflows and agentic product experiences that are intuitive, trustworthy, accessible, scalable, and measurable.    The ideal candidate is an experienced design leader with a strong foundation in hands-on product design and a proven ability to lead teams through complex SaaS or enterprise product challenges. They bring excellent judgment in interaction design, systems thinking, visual craft, accessibility, service design thinking, design systems, product operations, and user-centered product strategy. They are comfortable operating in ambiguity, building trusted relationships across disciplines, influencing cross-functional roadmaps, developing talent, and helping teams responsibly apply artificial intelligence (AI), automation, agentic design patterns, generative AI workflows, human-in-the-loop experiences, explainability, and user control to simplify complex enterprise workflows, reduce friction, and improve customer outcomes.    What You’ll Do  • Lead, coach, and develop a team of product designers, helping them grow their craft, judgment, communication, product thinking, and ability to deliver high-quality work in a fast-paced enterprise software environment.  • Set clear design direction for complex product areas, including user journeys, interaction models, information architecture, service design flows, design system usage, high-density data experiences, and AI-first or agentic experience patterns that help users move from insight to action with appropriate transparency, predictability, and control.  • Build trusted relationships with Product Management, Engineering, Research, Content Design, Data Science, Product Operations, Go-to-Market, Field teams, and senior stakeholders to clarify priorities, frame problems, define success measures, and ensure design is engaged early enough to influence strategy, scope, delivery quality, customer readiness, and market adoption.  • Contribute hands-on to critical product pillars when needed, including complex workflows, interactive dashboards, prototypes, information architecture, multi-tenant interface patterns, and product experiences that simplify dense enterprise data across Sprinklr’s platform.  • Design and guide agentic and generative AI workflows, including human-in-the-loop review, prompting, auditing, exception handling, confidence signals, explainability, and clear user controls that help enterprise teams collaborate effectively with intelligent systems.  • Create an environment where designers can explore options, share work early, receive constructive critique, and converge on solutions that balance user needs, customer outcomes, business goals, technical feasibility, and delivery timelines.   As an India-based design leader, you will play a key role in strengthening Sprinklr’s global Product Experience organization by building a high-trust, high-impact design team in India that works seamlessly with U.S.-based leaders and cross-functional partners. Success in this role requires strong judgment, clear communication, proactive alignment, and the ability to help distributed teams operate as one con