Senior Manager - Transformation & BPS Solutioning

Job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- **Job Title:** Senior Manager - Transformation & BPS Solutioning **City:** Brunswick **State/Province:** New Jersey **Posting Start Date:** 7/20/26 **Wipro Limited (NYSE:** WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. **Job Description:** Job Description This is a high-impact, strategic role that sits at the intersection of pre-sales solutioning, business analysis, and program management within Wipro's Business Process Services (BPS) practice. As a Senior Manager, you will serve as a trusted advisor to Fortune 500 clients- architecting end-to-end transformation solutions across critical process towers including Finance & Accounting, HR, Supply Chain, Customer Experience, BFSI, MDPS, Healthcare, and Life Sciences. You will combine deep business process expertise with AI-driven innovation leveraging Agentic AI, AIOps, MLOps, and intelligent automation to reimagine how enterprises operate, outsource, and transform. If you are someone who thrives on solving complex problems, telling compelling stories, and building lasting client relationships, this role is designed for you. ͏ **Key Responsibilities:** RFx & Solution Architecture/Pre-Sales Lead end-to-end RFx responses (RFI, RFP, RFQ) focused on process transformation and outsourcing solutioning across one or multiple domains: Finance & Accounting, BFSI, MDPS, HR, Supply Chain, and Customer Experience (CX) Architect transformation solutions with outsourcing in context covering project planning, steady-state delivery models, and digital transformation levers Design and articulate solution narratives that integrate Agentic AI, AIOps, MLOps, intelligent automation, and workflow orchestration into business process re-engineering proposals Build compelling business cases, ROI models, pricing constructs, and benefit-realization frameworks for client proposals Process Transformation & Discovery Drive process discovery, process re-engineering, process reimagination, and process transformation engagements with clients Conduct on-ground customer assessments to identify automation opportunities, efficiency levers, and transformation potential across back-office and front-office operations Demonstrate deep understanding of end-to-end BPO transition-to-delivery lifecycle in the context of digital transformation Create transformation roadmaps using multiple levers- AI, RPA, analytics, workflow automation, and platform modernization to deliver measurable business outcomes Client Engagement & Stakeholder Management Partner closely with Sales, Pre-Sales, Delivery, and domain SMEs to craft structured, articulate, customer-ready deliverables Lead client workshops, solution walkthroughs, and stakeholder presentations with a storytelling approach that simplifies complex transformation narratives Support land-and-expand initiatives across Wipro's BPS portfolio, identifying upsell and cross-sell opportunities Build and nurture long-term client relationships through trust, empathy, and consistent delivery excellence Program Management Provide program management oversight for large-scale transformation engagements when required Manage multiple concurrent solutioning workstreams, ensuring quality, timelines, and stakeholder alignment Coordinate cross-functional teams across geographies to deliver cohesive, winning proposals ͏ **Required Qualifications & Experience:** 12-18 years of progressive experience in BPS/BPO transformation solutioning, pre-sales, or management consulting Proven track record of leading end-to-end RFx responses for process transformation deals involving outsourcing and/or standalone process transformation for the clients Deep understanding of back-office operations and BPO transition-to-delivery models in a digital transformation context Hands-on experience in architecting transformation solutions using AI levers including Agentic AI, AIOps, MLOps, intelligent automation, and workflow orchestration Demonstrated ability to build business cases using multiple transformation levers (AI, automation, process re-engineering, platform modernization) to quantify benefits **Strong process expertise across one or more towers:** Finance & Accounting, HR, Supply Chain, Customer Experience, BFSI, MDPS Excellent command of English with exceptional storytelling, narrative structuring, and executive communication skills Experience conducting customer assessments, process discovery workshops, and on-site transformation engagements Proficiency in creating structured, presentation-ready outputs (decks, proposals, business cases, ROI models) ͏ Preferred Qualifications Domain knowledge in one or more- Finance, Consumer, Healthcare, or Life Sciences industries Familiarity with ERP platforms such as SAP, Oracle, Dynamics 365 Familiarity with UiPath, Automation Anywhere, Power platform, Salesforce, or ServiceNow (conceptual awareness; certifications not required) Agile / SAFe / PMP certification or working knowledge is added advantage Soft Skills & Cultural Fit **Humility & Empathy:*