Senior Officer, Specialist, Infrastructure Engineer, Technology & Operations

Job description

**Business Function** Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. **Job Purpose** The candidature is requested for supporting and managing End User Support and Windows Desktop / Laptop environment in India. As part of IT EUS Infrastructure Team, the role revolves to take care of BAU support operations, project activities and risk & compliance activities within EUS Infrastructure domain at country level. **Key Accountabilities** - Desktops / Laptops & Windows workstation Administration and End User IT Infrastructure support and maintain higher uptime of EUS Systems & high quality user support. - Manage BAU activities like EUS system management. Etc. and project activities like new system installation, migration etc. - Manage of vendors (onsite/Offshore) infra support professionals for support & service delivery. Ensure that the defined processes (e.g. System & IS Compliance, Asset Mgmt, Incident, Change, Capacity and Problem Management) are well applied & followed. **Requirements** **Job Duties & responsibilities** - Responsible for overall delivery in co-ordination with Users and EUS support Team for EUS System management. - Ensure and maintain higher uptime of EUS Systems and EUS support. - Should have a solid grasp of Windows Desktop operating system & performance tuning, OS patch updation , SCCM and printer management. - Draft support documents and updating operations manuals, standard operating procedures (SOPs), life-cycle documentation - Provide domain expertise to maintain overall system health and stability - Collaborate with Operations team to help them with Critical issues/outages, Validate Root Cause Analysis for the critical outages, Collaborate with vendors for smooth introduction of new solutions/services for operations, - Knowledge in Security management by Windows Desktop OS hardening, SCCM -Patch Management, Vulnerability fixing. **Required Experience** - Proficiency (oral and written) in English, any additional language is a plus - Minimum 6-8 years of experience in Windows Desktop OS, SCCM & Printer Configuration. **Education / Preferred Qualifications** - Bachelor s degree in a scientific subject area: computer science, engineering - ITIL V3 certification Excellent written, presentation and verbal communication skills **Core Competencies** - IT Infrastructure – Windows Desktop & OS, SCCM Support and administration, Desktop Software support , Printer Support , IT Operation Support in Banking Domain - IT Service Delivery services covering incident, change, problem management, KPIs / SLAs for high availability of EUS Systems including BCP / BCM process & standards. - Strong understanding and knowledge in EUS IT Infra and Win Desktop support activities & System hardening, Patch Management, Vulnerability fixing. - Good interpersonal, presentation & communication (written/verbal) skills **Technical Competencies** - Strong knowledge in Desktop / Laptops, Win OS , SCCM & Printer support. - Strong knowledge in Infrastructure environment for hardening & patch management - Strong knowledge in IT infrastructure Asset Management & Compliance management procedures / processes in Bank / Finance Industry. - Understanding of regulatory IT Infrastructure guidelines , Audit, Risk & Compliance procedures on banking issued by RBI (local regulations in India). **Work Relationship** - To possess capability to develop a high degree of working relationship with key stakeholders including Users, IT, IS, Application Stakeholders , Region Technology Teams. - Establish excellent rapport with internal, external stakeholders and seniors. **DBS India - Culture & Behaviours** - Drive Performance Through Value Based Propositions - Ensure Customer Focus by Delighting Customers & Reduce Complaints - Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation - Enhance Knowledge Base, Build Skill Sets & Develop Competencies - Invest in Team Building & Motivation through Ideation & Innovation - Execute at Speed While Maintaining Error Free Operations - Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity **Location:** DBS Bank Centre **Job:** Technology **Schedule:** Regular **Employee Status:** Full time