Senior OMEGAMON Specialist – z/OS System Programming & Tivoli Event Management

Job description

**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** As a Senior OMEGAMON Specialist – z/OS System Programming & Tivoli Event Management at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. We are looking for a Senior OMEGAMON Specialist – z/OS System Programming & Tivoli Event Management with strong experience in IBM Mainframe infrastructure support. The candidate should have hands-on expertise in OMEGAMON installation, customization, monitoring configuration, troubleshooting, performance analysis, and Tivoli Event Management integration. The role requires strong z/OS skills including SMP/E, JCL, JES2, TSO/ISPF, SDSF, RMF/SMF, WLM, RACF, TCP/IP, PARMLIB/PROCLIB customization, and started task management. The candidate will support monitoring thresholds, alerts, situations, event forwarding, escalation workflows, incident resolution, production stability, and proactive performance monitoring across critical z/OS environments. Key Responsibilities - Install, configure, customize, upgrade, and maintain IBM OMEGAMON monitoring products across z/OS environments. - Perform OMEGAMON product setup including runtime environment configuration, started task setup, product libraries, PARMLIB/PROCLIB changes, security definitions, and maintenance activities. - Customize OMEGAMON monitoring parameters, thresholds, alerts, exceptions, workspaces, profiles, and runtime configurations. - Configure and support monitoring for critical mainframe components including: - z/OS - CICS - IMS - Db2 - MQ - Storage - TCP/IP / Network - Monitor system health, workload performance, CPU utilization, memory, paging, DASD response, JES2, WLM, address spaces, enqueue contention, and subsystem bottlenecks. - Support Tivoli Event Management integration for forwarding, filtering, correlating, escalating, and managing OMEGAMON-generated events. - Configure event situations, thresholds, automation rules, severity mapping, and escalation logic through Tivoli monitoring/event management tools. - Troubleshoot OMEGAMON agent failures, monitoring data gaps, alert issues, event forwarding failures, runtime errors, and connectivity issues. - Analyze OMEGAMON alerts, RMF/SMF data, SDSF output, system logs, traces, and performance reports to identify and resolve issues. - Work with operations, command center, automation, and enterprise monitoring teams to ensure alerts are routed to appropriate support groups. - Support integration with enterprise monitoring and ticketing platforms such as Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal, Netcool/OMNIbus, ServiceNow, Splunk, or similar tools. - Manage ticket queues, prioritize assignments, and work directly with technicians and support teams to resolve client issues within agreed SLAs. - Provide day-to-day systems administration, monitoring support, and security compliance for client environments. - Recommend monitoring improvements, modernization options, automation opportunities, and operational efficiency enhancements. - Participate in incident, problem, change, release, maintenance, audit, compliance, and disaster recovery activities. - Create and maintain technical documentation, installation guides, customization procedures, monitoring standards, event management workflows, runbooks, and troubleshooting guides. - Share technical expertise with junior resources, operations teams, and stakeholders to improve monitoring maturity and operational excellence. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professio