Senior Operations Engineer

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.  By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.  Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.  Job Description • Monitor high-traffic, business-critical systems and respond proactively to alerts to maintain optimal uptime and service reliability. • Use monitoring and observability tools such as InfluxDB, Graylog, Grafana, and PagerDuty for log analysis, metrics review, and incident detection. • Collaborate with Development, QA, Product, and DevOps teams to support deployments, infrastructure improvements and operational excellence initiatives. • Deploy patches, releases, and system changes using Jenkins and contribute to maintaining and improving CI/CD pipelines. • Develop and enhance automation solutions using Python/Bash and Infrastructure-as-Code(IaC) practices with Terraform/Terragrunt to improve reliability and operational efficiency. • Evaluate and leverage AI/LLM-driven solutions, including AI agents and workflow automation, to optimize monitoring, incident management and operational processes. • Lead operational initiatives and projects from planning through execution, ensuring timely delivery and stakeholder alignment. • Drive continuous improvement efforts to minimize downtime, improve system resilience, and eliminate repetitive manual tasks through automation. • Communicate effectively with stakeholders during incidents and operational activities, while mentoring team members and demonstrating future leadership potential. • Key Skills: • 4-7 years of experience in Cloud Operations, Infrastructure Operations, DevOps, SRE. • Strong experience working in cross-functional environments with Development, QA, Product, and DevOps teams. • Hands-on expertise with Linux administration and system troubleshooting. • Strong knowledge of AWS, Azure, and/or GCP cloud platforms. • Good to have Python and/or Bash scripting for automation and operational tooling. • Hands-on experience with Terraform/Terragrunt and Infrastructure-as-Code(IaC) methodologies. • Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, and Git. • Experience with observability and monitoring tools such as PagerDuty, Grafana, InfluxDB, Graylog, or ELK. • Good understanding of AI/LLM technologies, with exposure to building AI agents, copilots, or workflow automation solutions being highly desirable. • Demonstrated ownership of production systems, new initiatives or operational projects from conception to delivery. • Excellent communication, stakeholder management, collaboration, and mentoring skills, with the potential to grow into a Team Lead role. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:  • Lead a new category of enterprise software that we call Unified-CXM.  • Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.  • Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.    We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Pro