Senior Operations Manager Technical - Bengaluru

Job description

Role & responsibilities Account Management: Managing Multiple client sites, establishing operations governance, ensure SLA adherence. Superior client management & vendor management Compliance & Governance: Maintain statutory compliance & operational audit readiness Team Management: Manage Onsite teams efficiently, drive performance excellence at client sites. Reports: Ensure all site governance reports are submitted on time and review with manager Also ensure client reports are submitted on time. Conduct MMR, QBR, HBR at all client sites and review with clients. Implement Best Practices like 5S , Sustainability program, Certification Program etc. Timely invoices & Collections within agreed terms Scheduled reviews (Daily/Weekly /Monthly /Quarterly / As & when required). Conduct Audits for assigned site by the manager.