Senior Order Management & Billing Specialist

Job description

Clarivate is seeking to hire an Order Management & Billing Advisor to join our global Finance team based in Hyderabad. The successful candidate will have a background in order management, billing, and related processes, as well as experience working with relevant software systems. This individual will be responsible for managing the end-to-end order management process and ensuring accurate billing and revenue recognition. The Order Management & Billing Specialist will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients. About You – experience, education, skills, and accomplishments... • Bachelor’s degree in business, Finance, or a related field, with 3+ years of experience in Order Management, Billing, Credit/Rebill processing, and customer case management. • Strong hands-on experience with Salesforce, Oracle, NetSuite, Zuora, and other ERP/CRM platforms. • Proven ability to manage high-volume transactional workloads while consistently meeting SLAs, accuracy, and quality standards. • Strong analytical and problem-solving skills with a track record of driving process improvements and operational efficiencies. • Experience working with global cross-functional teams and leveraging operational metrics to support business decisions and continuous improvement initiatives. It would great if you also had... • Strong communication and interpersonal skills • Ability to work independently and in a team environment. • Strong attention to detail and ability to multi-task • Ability to adapt to changes in a fast-paced environment. • A mindset of continuous improvement and a desire to drive change. What will you be doing in this role?... • Manage end-to-end order management, including order processing, fulfilment, billing, and customer support for order-related inquiries. • Partner with Sales, Finance, Customer Service, and global teams to ensure accurate, timely, and efficient order execution. • Support billing operations by generating invoices, resolving billing issues, processing payments, and ensuring accurate revenue recognition. • Maintain data integrity through regular reconciliations and upkeep of customer and order information in Salesforce, Oracle, and NetSuite. • Drive continuous process improvements by analyzing operational data, generating reports, and implementing enhancements to improve efficiency and performance. About the Team Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to France, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders. Hours of Work   2PM to 11PM IST with Hybrid mode of work At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.