Senior Payroll Representative-6

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. **About You And The Role** As a **Senior Payroll Representative** based in **Navi Mumbai,** you act as the first point of contact for payroll inquiries through phone, chat, or e-Request across various disciplines. You are empowered to support and perform transactional activities that enable HR business processes and deliver a best-in-class employee experience. You may also serve as a resource for less experienced team members. In this role, you develop full proficiency in a range of technical processes and procedures through job-related training and hands-on experience. You apply your knowledge of technical processes and procedures to complete a variety of work assignments. You understand how multiple teams coordinate their efforts and resources to achieve objectives, and you are able to explain complex technical information to members of your team as well as other teams. You are responsible for providing solutions to operational and analytical problems using established procedures and practices. You serve as an informal resource on analytical methods, scientific approaches, and operational processes for less experienced colleagues. Your performance impacts the quality, timeliness, and effectiveness of both your work and your team's work. While you receive guidance on new and complex assignments, you are expected to work independently and apply sound judgment in your day-to-day responsibilities. **Key Responsibilities** - Acts as primary point-of-contact for payroll inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders - Delegates and escalates queries as appropriate, but remains responsible through completion - Tracks progress, and provides continuous feedback to requestors on status of their queries - Engage in improving Knowledge Base and Case Management content for payroll, based on experience - Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.) - Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume) - Enables a best-in-class employee experience through exceptional service delivery and subject matter consultation for Time and Absence **Qualifications** - Any Graduate with relevant HR and Finance background - A minimum of 4 years of experience in EMEAI Payroll activities - Experience with Microsoft Suite - Excellent verbal and written communication **Your Skills** - Payroll Compliance & Regulatory Knowledge - Understanding country-specific payroll laws, taxes, social security requirements, and statutory reporting obligations. - Knowing when to escalate compliance risks and ensuring payroll processes meet local legal requirements. - Stakeholder Management & Communication - Building effective relationships with HR, Finance, vendors, and employees across different countries and time zones. - Communicating payroll impacts, deadlines, issues, and resolutions clearly and professionally. - Data Accuracy & Analytical Thinking - Reviewing payroll data for errors, identifying trends, reconciling variances, and performing root-cause analysis. - Using payroll systems, reports, and Excel to ensure accurate and timely payroll processing. **Additional Notes** - No relocation is supported for this role - Incumbent should be flexible to work in shifts **Benefits – What Dow Offers You** We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: - Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. - Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. - Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. - Employee stock purchase programs (availability varies depending on location). - Student Debt Retirement Savings Match Program (U.S. only). - Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. - Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. - Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. - Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. - Competitive yearly vacation allowance. - Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). - Paid time off to care for family members who are sick or injured. - Paid time off