Senior Product Reliability Engineer

Job description

- Defining monitoring events for IDfy's services and setting up the corresponding alerts - Responding to alerts, with triaging, investigating and resolving resolution of issues - Learning about various IDfy applications and understanding the events emitted - Creating analytical dashboards for service performance and usage monitoring - Responding to incidents and customer tickets in a timely manner - Occasionally running service recovery scripts - Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis