Senior Program Manager

Job description

****RESPONSIBILITIES**** - End to end program management encompassing – program planning, day to day delivery management, resource management, risk and issue management, getting acceptance and approval by clients for program deliverables - Deliver program scope successfully with high quality, within approved timelines and budget - Support program estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs - Manage all day-to-day administrative activities of a given program from inception to closure such as reviewing timesheets, analyze plan versus actual figures - Accurate submission of forecasts, resource utilization, and achievement of planned program profitability - Comply with organization requirements on quality, metrics submission, automation in program delivery, etc - Client Management : Establish structured program governance with client, maintain regular communication with both the customer including weekly and monthly reports, and constantly manage customer expectations (also in critical situations or throughout escalations). - Internal Stakeholder Management : Manage relationship with internal stakeholders, provide status reporting, and other program related information as per agreed cadence - Identify relevant delivery best practices and imbibe the same in programs - Drive adoption of AI and other productivity tools in the program and achieve productivity gains, faster delivery and improved quality. - Manage program team, provide necessary guidance ensuring tasks are completed and outcomes are achieved as per program plan. - Drive customer satisfaction by ensuring successful implementation and adoption of new solutions - Compile customer requests and deployment issues, to provide a feedback channel into our core products. - Work with third-party subcontractors and technology partners as required - Act as the central point of contact throughout the life of the program, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice - Manage weekly resource planning and financial forecast updates - Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on Adobe’s DX platform to fulfill those needs. - Support sales activities – eg: identifying new leads and opportunities, deal /solution reviews, preparing proposal, - Drive value definition and value realization through the program lifecycle - Participate and lead initiatives beyond program delivery ****REQUIRED SKILLS**** - Proven track record in program management and delivery of digital transformation programs using enterprise applications. - Experience of delivering customer experience transformation programs using Adobe solutions (Adobe Experience Cloud products) - Experience in Agile Scrum based delivery of engagements, Agile/SCRUM and/or PMI Certification will be a plus. - High attention to detail, thoroughness, Innovative thinker - Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist - Strong conflict resolution skills, superb organizational skills to be able to coordinate complicated programs. - Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client program managers, directors, and CXOs - Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in an international environment - Proven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems - Able to retain composure in stressful program situations and ability motivate other program team members in such situations - Solid Understanding of custom software development processes - Solid understanding of one or more of the following: Web Content management solutions and processes, Online Analytics solutions, Digital Marketing Campaign solutions, Data Management platforms - Undertake travel as per program requirement. - Experience with creating proposals and presenting offers in response to RFPs and/or RFIs - Outstanding verbal and written communication skills - Usage of AI/GenAI/Agentic AI in program management activities ****REQUIRED SKILLS**** - Proven track record in program management and delivery of digital transformation programs using enterprise applications. - Experience of delivering customer experience transformation programs using Adobe solutions (Adobe Experience Cloud products) - Experience in Agile Scrum based delivery of engagements, Agile/SCRUM and/or PMI Certification will be a plus. - High attention to detail, thoroughness, Innovative thinker - Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist - Strong conflict resolution skills, superb organizational skills to be able to coordinate complicated programs. - Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client program managers, directors, and CXOs - Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in an international environment - Proven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems - Able to retain composure in stressful program situations and ability motivate other program team members in such situations - Solid Understanding of custom software development processes - Solid understanding of one or more of the following: Web Content management solutions and processes, Online Analytics