Senior Quality Assurance Administrator - (Full Time)

Job description

**Senior Quality Assurance Administrator - (Full Time)** - Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution - Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations - Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary - Assist in development and design of product specific databases - Review and score work - Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients - Monitor quality assurance programs and processes to identify gaps and risk assessment - Design and conduct training for as needed - Provide coaching to staff and track performance expectations and results - Make final scoring decisions on disputes which impact quality results - Interact with staff and business partners to promote team work and departmental effectiveness Required Qualifications: - 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Job Expectations:** **Loan Aging :** This role operates in a fastpaced, customerfacing, and clientsupportdriven loan environment. The individual will work within the **warehouse loan system**, primarily responsible for account monitoring, while maintaining direct interaction with clients. **Key Responsibilities:** - Work with internal and external clients to provide ongoing, systematic updates related to aged loan portfolio monitoring. - Manage realtime work volumes with a strong focus on accuracy, timeliness, and adherence to tight turnaround times. - Handle critical, timesensitive tasks where delays may have financial or compliance impact. - Adhere strictly to process controls, escalation protocols, and SLA commitments. - Required Skills & Knowledge: - Familiarity with GSE guidelines, wholesale and residential retail processes (commercial experience is also considered). - Strong Excel skills, including VLOOKUP, data validation, and data review. - Ability to work effectively in a team environment with strong written and verbal communication skills. - Proven ability to prioritize tasks in a highvolume, deadlinedriven environment. - PreFunding Loan Review - This role functions in a fastpaced, customerfacing, and clientsupportbased loan environment. The individual will work within the warehouse loan system, primarily reviewing loans for eligibility to the warehouse line, while working closely with clients. **Key Responsibilities:** - Perform ongoing, systematic reviews of loan eligibility in coordination with internal and external clients. - Conduct prefunding loan reviews and communicate directly with clients regarding loans deemed ineligible for the facility. - Manage realtime volumes with strict adherence to SLAs and quality benchmarks. - Execute critical prefunding tasks that directly impact funding timelines and client experience. - Escalate issues promptly and ensure resolution within established turnaround times. - Required Skills & Knowledge: - Strong understanding of mortgage documentation, including Notes, Deeds of Trust, Allonges, Endorsements, and Riders. - Familiarity with the full lifecycle of residential mortgage loans, from funding through settlement. - Knowledge of GSE guidelines, wholesale and residential retail processes (commercial experience also considered). - Strong communication skills and the ability to work collaboratively in a team environment. **Experience:** - 2–5 years of relevant experience in the areas listed below: - Extensive customerfacing experience in mortgage or commercial lending environments. - Experience supporting new and existing account setups with a strong clientsupport background. - Advanced Excel skills, including VLOOKUP, data validation, review, verification, and reconciliation. - Proficiency with Microsoft Office Suite tools. - Ability to work efficiently in a highpressure environment with realtime volumes and tight SLAs. - Demonstrated initiative, attention to detail, and ability to manage critical, timesensitive tasks effectively.