Senior Revenue Management and Data Analysis

Job description

Job details Senior Delivery Engineers are part of a techno-functional team that brings airline commercial solutions to life—implementing and delivering products across Pricing, Revenue Management, and Optimization solutions for customers worldwide. In this role, you’ll become a go-to Subject Matter Expert (SME) for these solutions, guiding airlines through adoption and training analysts to use the tools confidently and effectively. Key responsibilities • Lead end-to-end solution implementations as the SME—from Business Process Workshops (BPWs) through production transition and handover to customer care. • Build deep expertise in the application UI and underlying business processes to train airline users and embed the solution into day-to-day operations. • Facilitate onsite customer sessions as the SME, driving BPWs and capturing customer workflows, needs, and decision-making processes. • Own delivery outcomes—ensuring objectives, milestones, and client expectations are met in line with contractual commitments. • Analyze data, uncover actionable insights, understand data models, and spot opportunities to automate and streamline processes. • Partner closely with project managers, account teams, and technical resources to deliver successful implementations, support adoption, and resolve post go-live maintenance issues and service requests. • Lead pre-implementation data collection—aligning inputs, timelines, and stakeholders to set the project up for success. • Run data validation and quality checks throughout implementation and delivery to ensure solution accuracy and reliability. • Capture customer best practices and share them with Solution Management to continuously improve product capabilities. • Communicate clearly in writing and verbally, acting as the bridge between developers, architects, designers, and internal/external customers. • Contribute to a collaborative, high-trust team environment. • Stay effective under pressure, managing ambiguity and complexity with a practical, solutions-first mindset. • Work with a high level of ownership and minimal day-to-day oversight. • Apply approved methods, processes, and tools consistently to ensure quality and repeatable delivery. • Coach and mentor new business analysts on the solution, delivery approach, and operating processes. Preferred Experience & Skills • 7+ years of experience in Pricing, Revenue Management, or a closely related area. • Airline domain knowledge strongly preferred. • Bachelor’s degree (or equivalent technical experience) strongly preferred. • Strong analytical skills and a comfort level working with complex datasets. • Exposure to data analytics and automation; interest in AI/ML is a plus. Working knowledge of database concepts and R/SQL is an advantage. • Hands-on experience with fares, pricing, or revenue management products. • Highly organized, able to multitask, and comfortable switching across priorities as needed. • Prior experience with similar products or airline environments is an advantage. • Excellent spoken and written English; proficiency in an additional language is a plus. • Strong problem-solving skills, with sound judgment on when and how to escalate issues. • Willingness to travel to customer sites ~20–30% of the time (or as business needs require). Preferred Technical Skills • Microsoft 365 tools: Word, Excel, PowerPoint • Tools (nice to have): SQL Developer, MongoDB, Studio 3T, R • Programming languages & analytics (nice to have): R, Python, Tableau, Google Looker Studio