Senior Role - Card Dispute Management

Job description

***JD Card Dispute Management*** To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks. Typical Job Duties: - **Senior Leadership Role with 15 - 25 years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting** - **Should be having the TL Exp, should be management 100 + team members.** - Subject Matter Expert with extensive industry knowledge on Cards Domain - Ideally should have managed cards Disputes operations in a bank or BPO for 15 -25 years thus have a solid understanding of Disputes rules of schemes ( e.g. MasterCard , VISA etc.) along with **experience in Acquirer (Merchant) On-boarding and Servicing activities** - Delivers Thought Leadership - Strong people, Process, Client & Stakeholders management skills - Should be able to work independently and drive the team to achieve desired result. - Excellent Communication and Presentation skills - Ability to Re-define processes and proactively know / understand & manage stakeholders expectation - Leads / Manages work streams / sub-areas of engagement Leads - Responsible for stakeholder management within work streams / sub-areas of engagement - Responsible for overall engagement and management of the projects