Senior Sales Manager (Current Account)

Job description

**Job Requirements** **About the Role** The **Senior Sales Manager – Current Account** is a key leadership role within the **Retail Branch Banking** function. The role is responsible for driving the growth and profitability of the current account portfolio across a defined region. This includes expanding the branch footprint, increasing product penetration, and ensuring the delivery of high-quality customer service. The role bearer will lead a team of branch officers, identify high-potential markets, and convert business opportunities into tangible results. With full P&L accountability, this role directly contributes to the strategic objectives of the branch banking business. **Key Responsibilities** **Primary Responsibilities** - Lead, mentor, and manage a team of branch officers across the assigned branches. - Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue. - Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage. - Drive activation of current account clients and ensure achievement of float targets. - Conduct regular product training and refreshers to ensure the team is well-informed and up to date. - Ensure timely and effective resolution of customer queries and service issues. - Maintain optimal staffing levels and manage team attrition effectively. - Ensure customer satisfaction by meeting service quality and delivery standards. - Evaluate and refine growth strategies based on competitor analysis and customer feedback. - Track business performance and ensure execution aligns with the defined business plan. **Secondary Responsibilities** - Recommend and implement process improvements to enhance service efficiency and quality across the branch network. - Support employee engagement initiatives and foster a high-performance culture. **What We Are Looking For** **Education** - Graduate in any discipline. **Experience** - Minimum of 7 years of relevant experience in sales within the banking industry, preferably in branch banking or current account acquisition. **Skills And Attributes** - Strong leadership and team management capabilities. - Proven track record in sales and customer acquisition. - Strategic thinking with a focus on execution and results. - Ability to analyse market trends and competitor strategies. - High customer orientation and service quality focus. - Strong organizational and problem-solving skills. - Ability to attract, retain, and develop high-performing talent. - Fluent in English with strong business communication skills