Senior Service Delivery Manager

Job description

**Job Description** The Service Delivery Manager will lead the offshore large BPS Operation team Spanning >100 Associates .Managing end-to-end telecom order management and provisioning lifecycles for the UK market. (MBA operations -Preferred),Post Graduation(PGDM), management frameworks to optimize process throughput, manage customer delivery delays, and mitigate Service Level Guarantee (SLG) penalties. **Exp- 8+ years** **Location- Hyderabad, Kolkata, Pune** **Core Responsibilities** **1. Team Leadership & Operational Excellence** **2. Stakeholder Management & UK Client Relations** **3. Process Optimization & Order Lifecycle Management**