Senior Software Engineer 1

Job description

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description:   project44 is looking for a Senior Software Engineer 1 to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how project44 connects to the world’s logistics networks.  The Role Most support engineers respond to tickets. Internally Deployed Engineers (IDEs) rebuild the response itself. You'll work directly with Customer Facing teams — Support, Customer Success, Solutions — to rapidly design and build multi-agent systems that resolve customer problems with speed and quality. This isn't about shaving minutes off response time. Your job is to replace the reactive, human-in-the-loop support model with autonomous agent workflows that diagnose, resolve, and escalate on their own. You embed with the teams closest to customer pain, learn exactly where the current model breaks down, and ship agents that fix it — in weeks, not quarters. What You'll Work On • Partner embedded with Support/CS/Solutions teams to identify recurring, resolvable customer issues and design multi-agent workflows that handle them end-to-end • Build and iterate on agent architectures — context retrieval, tool invocation, decision logic — that diagnose issues, pull the right data, and take action across internal systems • Feed agents the right context and debug failures, tracing a bad resolution back to the specific data point, prompt, or tool call that caused it • Instrument agent performance (accuracy, resolution rate, escalation rate) and iterate quickly based on real outcomes, not assumptions • Design and own team-level technical solutions end-to-end, not just the parts that are easy to hand off • Translate patterns observed in the field — what Support actually struggles with — into product and roadmap input for the broader engineering org Technical Aptitude • Writes meaningful code reviews for agent tooling and integration code. • Debugs systematically across distributed, non-deterministic, agent-driven workflows — sometimes with help from more senior engineers. • Helps improve monitoring a