Senior Software Engineer - Java _ Officer

Job description

**Role & responsibilities** The **Excellence Engineering** team is focused on driving customer success through proactive and responsive engineering support. The team handles complex engineering escalations and partners closely with product and support teams to deliver high-impact solutions. **Role Overview** We are looking for a motivated and technically curious **Officer** to join our Excellence Engineering team. This role is ideal for someone early in their career who is eager to learn, contribute to solving engineering challenges, and grow into a leadership role. You will support engineering teams in managing escalations, reviewing customizations, and improving observability and automation practices. **Key Responsibilities** - Assist in troubleshooting and resolving engineering escalations for the **Charles River IMS** platform. - Support review and documentation of small-scale design and customization requests. - Participate in customer interactions under guidance from senior engineers. - Help investigate issues across **Java** and **C#** codebases. - Monitor application and database performance using observability tools (e.g., **Dynatrace**, **SolarWinds**). - Contribute to automation initiatives using AI tools and scripting. - Collaborate with product, support, and cloud teams to ensure smooth issue resolution. - Maintain high standards of customer satisfaction through timely and effective support. **Preferred candidate profile** - Minimum 9+ years strong experience in Java Development. - Strong understanding of software engineering principles and troubleshooting techniques. - Strong work experience on **Java** or **C#** development environments. - Strong experience with **observability tools** (e.g., **Dynatrace / Splunk / ELK Stack / Datadog**). - Awareness of **cloud platforms**, preferably **Azure**. - Strong communication and teamwork skills. - Ability to manage tasks in a fast-paced environment. - **Hybrid Model** (Mandatory) **Shift timings \\_ APAC:** This position primarily supports APAC business hours (06:00 AM - 03:00 PM IST).