Senior Software Engineer -Level 3 Application Support Engineer

Job description

Position Description: We are looking for a highly motivated L3 Application Support Engineer to provide senior production support for mission-critical wire payment applications and platforms. This role leads complex incident resolution, drives root cause analysis, and partners across business, engineering, infrastructure, cloud, and database teams to maintain stability, resiliency, and regulatory support. Key Responsibilities - Domain & Business Support: Provide technical support for applications supporting wire payment processing across FEDWIRE, Lynx, and SWIFT. - Support high-value payment operations with a focus on accuracy, timeliness, and risk controls. - Investigate payment failures and exceptions and coordinate remediation with internal and external partners. - Communicate incident impact, status, and recovery actions to business stakeholders. - Incident, Problem & Risk Management: Serve as the L3 escalation point for high-severity production incidents. - Lead root cause analysis and document corrective and preventive actions. - Support incident bridges and provide concise updates during major outages. - Identify recurring issues and recommend long-term fixes and process improvements. - Technical Support, Platform Support & Development: Support and maintain SSIS processes for data integration, reconciliation, and reporting. - Support applications on Google Distributed Cloud and GKE, including availability, deployment, connectivity, and runtime issues. - Write and optimize SQL for analysis, issue investigation, reconciliation, and reporting. - Analyze issues across MS SQL and Oracle databases to validate transactions and support incident resolution. - Use C#/.NET/Python to support application components, automation, and defect fixes. - Monitoring & Observability: Use Dynatrace/Splunk for monitoring, log analysis, and incident investigation. - Proactively review trends and alerts to identify issues before they impact production. - Partner with engineering teams to improve monitoring, logging, and alerting. - Collaboration & Continuous Improvement: Collaborate with development, infrastructure, database, network, security, and vendor teams to resolve complex issues. - Mentor L1 and L2 teams through knowledge transfer and support guidance. - Maintain runbooks, procedures, and support documentation. - Participate in post-incident reviews and continuous improvement initiatives. Required Qualifications - Experience in payment operations, risk management, exception handling, and production support. - Hands-on experience with SSIS and MS SQL Server. - Working knowledge of Google Distributed Cloud and GKE application support. - Strong working knowledge of Spring Boot microservices and REST APIs, with hands-on experience supporting production issues, deployments, and service reliability. - Working knowledge of MS SQL and Oracle databases for query execution, validation, and issue investigation. - Experience using Copilot and AI-enabled tools to improve support, analysis, documentation, and automation workflows. - Proficiency in T-SQL development and debugging. - Programming experience in C#/.NET/Python or similar languages. - Experience with Dynatrace/Splunk for monitoring and incident analysis. - Strong analytical and troubleshooting skills in high-pressure production environments. - Strong written and verbal communication skills. Skills - ETL - Google Cloud Platform - Kubernetes - Microservices - MongoDB - MySQL - RESTful (Rest-APIs) - Spring Boot