Senior Software Engineer-Paltform support/Application support

Job description

**About This Role** Wells Fargo is seeking a Senior Software Engineer **In This Role, You Will** - Lead moderately complex initiatives and deliverables within technical domain environments - Contribute to large scale planning of strategies - Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments - Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures - Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements - Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals - Lead projects and act as an escalation point, provide guidance and direction to less experienced staff ****Required Qualifications:**** - 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications** - 4+ years of software engineering experience - 4+ years of application production support experience - Education BS/BA degree or higher - Desired Qualifications - An industry-standard technology certification - Strong verbal, written, and interpersonal communication skills - 3+ years of experience with Cloud technologies - Knowledge and understanding of Site Reliability Engineering (SRE) concepts - 3+ years of Agile experience - Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting - Scripting and automation experience - Experience with complex business logic and dependencies - 3+ years of CI/CD automation and configuration experience (DevOps / pipeline automation) - 3+ years of experience with ITSM processes (e.g. Incident Management, Change Management, Asset Management and Configuration Management) - Hands-on experience with writing / maintaining technical documentation such as fixlogs, runbooks, knowledge base, architectural diagrams - Hands-on experience with system administration across multiple platforms - Hands-on experience with one or more software development languages: Java, JavaScript, Ruby, Python, JSON, Angular, NodeJS, .Net/C# - Hands-on experience with one or more CI/CD automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee - Hands-on experience with one or more process management and scheduling tools: Autosys, JAWS - Hands-on experience with one or more Monitoring/Observability/APM/Analytics tools: Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight - Hands-on experience with one or more Server OS: Windows, Linux, Unix, Mainframe - Hands-on experience with one or more Cloud and virtualization technologies: Azure, GCP, AWS, PCF, PKS, Kubernetes, OpenShift, VMware - Hands-on experience with one or more Data storage, management and messaging technologies: Kafka, IBM MQ, Apache Airflow, Logstash, Spark, Oracle, SQL, MongoDB, Cassandra, Hadoop, Cloudera, AWS EMR, S3 - Hands-on experience with one or more Testing Frameworks: Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy - Working knowledge of TCP/IP networking, experience analyzing packet captures to assist in troubleshooting - Working knowledge of Internet technologies: routing, NAT, firewalls, load-balancing, proxies, web servers **JOB EXPECTATIONS:** - Ability to work additional hours as needed - Ability to work on call as assigned - Flexibility to work in a 16/7 environment, including weekends and holidays - Operational Ownership / Application Support: - Maintain system operational knowledge (functional and technical) - Understand and monitor system operation, ensure optimal availability, functional health, and performance (driven by SLO/SLA) - Triage alerts, respond to incidents, perform root cause analysis (troubleshooting) - Handle users' questions and requests related to business systems (not a Desktop Support) - Change requests implementation (manual deployment steps, overall deployment coordination) - BCP planning and implementation - Ensure continuous improvements of operational processes and methods - Reliability Engineering: - Analyze system's monitoring and observability needs (technical, functional, business), and create or adjust logging, monitoring, alerting and analytics solutions to cover those needs - Use understanding of software engineering (system code) and infrastructure to improve the depth and quality of root cause analysis (troubleshooting) - Partner with Architecture, Infrastructure and Development teams to influence decisions that impact reliability and supportability - Identify routine or risky manual operations, and create automation solutions (scripting, tooling) or influence fixing the sources of manual work (as appropriate) - Drive deeper post-incident reviews for major incidents, to learn and improve - Engage in weakness research and analysis, and architectural reviews, to use deep knowledge of production operation to suggest improvements - Use deep knowledge of production operation to create detailed high-quality stories and tasks on DEV owners' backlog, with the focus on reliability and supportability - Ensure continuous improvements of systems' reliability and supportability **Posting End Date:** 9 Jul 2026 - Job posting may come down early due to volume of applicants. **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,