Senior Software Engineer _SAP Sales Cloud Functional Engineer

Job description

Company Profile: At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: SAP Sales Cloud Functional Engineer Position: Senior Software Engineer Experience: 6 to 9 Years Category: IT Infrastructure Job location: Bangalore Njoyn-J0726-2138 Employment Type: Full Time Job Description: Job Summary: The SAP Sales Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Sales Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient sales processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness. Key Areas of Responsibility * Support Sales Business Process Owners, key users and project teams in maintaining SAP Sales Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level. * Provide functional support across core Sales Cloud processes including Lead Management, Opportunity Management, Account \& Contact Management, Activity Management, Visit Planning, Sales Quotations, Forecasting and Territory Management. * Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels. * Conduct impact analysis and testing to support quality delivery of changes and enhancements. * Support Sales Cloud processes with strong integration across SAP S/4HANA, SAP ECC, Customer Master, Pricing, Order-to-Cash and other integrated business applications. * Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day sales operations. * Support business-critical sales processes ensuring continuity and timely issue resolution. * Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness. Critical Experiences and Skills * Bachelor's or Master's degree preferably in Engineering, Information Technology, Business Administration or a related field. * Hands-on experience configuring and supporting cloud sales functionalities, including Lead-to-Cash workflows, custom business objects, multi-channel communication routing, Page Layouts, and standard integration flows via SAP CPI. * Strong functional understanding of SAP Sales Cloud including Lead Management, Opportunity Management, Account \& Contact Management, Activities, Visits, Quotations, Forecasting and Territory Management. * Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration. * Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions. * Experience supporting business-critical sales operations. * Good understanding of integration with SAP S/4HANA, SAP ECC and other enterprise applications. * Knowledge of SAP Service Cloud is a strong advantage. * SAP certification in SAP Sales Cloud is an advantage. * Ability to work effectively in a global, complex and highly integrated business environment. Grading Differentiators * Good knowledge of SAP Sales Cloud functional processes and incident management practices. * Operates independently within assigned functional scope and delivers with limited supervision. * Able to resolve moderately complex functional issues across integrated SAP processes. * Contributes effectively to support, enhancement and continuous improvement initiatives. Your future duties and responsibilities Required qualifications to be successful in this role Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a compan