Senior Solution Consultant - BFSI Domain

Job description

**About Us**: WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact. Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real-time engagement across the entire customer lifecycle. - We are built for scale. - We are built for complexity. - We are built for outcomes. At our core, WebEngage is a full-stack retention operating system that combines: - A powerful Customer Data Platform (CDP) - Real-time behavioral segmentation and intelligence - Omnichannel journey orchestration - AI-driven personalization and recommendations - Deep analytics, experimentation, and revenue attribution - WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement. Learn more about us at http://webengage.com ### **Key Responsibilities** **1. Strategic Solutioning & Value Engineering** - **Master the Product & "Selling AI":** Develop a master-level understanding of the WebEngage suite, specifically our **AI-powered personalization and predictive features**. You must be able to explain *our* AI capabilities to a CTO, while using *your* AI tools to build the pitch. - **Architecture & Frameworks:** Create visual data-flow diagrams and integration frameworks that clearly demonstrate how WebEngage fits into complex enterprise ecosystems (CDPs, Warehouses, CRMs). - **ROI & Economic Modeling:** Move beyond feature lists. Build and standardize **ROI calculators and value-assessment models** that mathematically prove the economic impact of our solution to C-level stakeholders. **2. Innovation & Efficiency (The "AI-First" Workflow)** - **Modernize the Workflow:** Actively utilize **Generative AI and modern productivity tools** (e.g., LLMs, automation scripts) to accelerate routine tasks. Find better ways to summarize client discovery notes, generate technical specs, and research industry trends. - **Reimagine Deliverables:** Lead the evolution of our RFPs, RFIs, and Solution Documents. Instead of static text responses, explore dynamic formats, visual storytelling, and data-backed responses that stand out to buyers. - **Benchmarking & Insights:** Analyze deployments across key sectors (BFSI, Retail, etc.) to identify "impact stories." Use these patterns to build reusable "Best Practice" playbooks for the wider sales team. **3. Collaboration & Market Intelligence** - **Sales Partnership:** Collaborate with Partner Managers and Sales Executives to execute complex engagements. Bring a "Value Engineering" mindset to discovery sessions and POCs. - **Bridge the Gap:** Act as the intelligent bridge between the market and the product. Provide structured feedback to Product Management regarding emerging AI-led market opportunities and cross-industry patterns. ### **Requirements** - **5–7 years of experience** in Technical Pre-Sales, Sales Engineering, or Solutions Consulting (SaaS preferred). - **Critical Thinking:** You don't just follow a template; you question it. You have a proven ability to deconstruct complex client challenges and rebuild them into elegant solution narratives. - **Tool-First Efficiency:** Demonstrated ability to adopt new tools quickly. You are comfortable using new age **AI, visualization, and automation platforms** to enhance your daily output. - **Technical & Soft Skills** - **Consultative Selling:** Expertise in listening to client challenges, forming problem hypotheses, and articulating value effectively to both technical and non-technical stakeholders. - **Architecture Fluency:** Strong understanding of enterprise software architecture, APIs, and data flows. You can explain how WebEngage integrates into a complex ecosystem without confusing the room. - **Communication Style:** Excellent verbal and written skills, with a flair for **visual communication**. You prefer a clean diagram over a wall of text.