Senior Staff Engineer, Servicenow

Job description

**Company Description** **👋🏼** **We're Nagarro.** We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. **Job Description** **REQUIREMENTS:** - Experience 7.5+ years - Strong experience in ServiceNow Development specializing in APM, CSM Module and HRSD. - Hands-on experience in ServiceNow integrations with third-party systems. - Experience in either of other modules i.e. ITOM or GRC or HRSD and ITIL knowledge. - Candidate should have ServiceNow SPM module certification. - Demonstrated experience in implementing ServiceNow integrations with third-party platforms. - Strong understanding of ITIL principles - Ability to translate business requirements into technical solutions - Develop and implement technical solutions and conduct component Integration Tests. - Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS) - Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs - Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail. **RESPONSIBILITIES:** - Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project - Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. - Determining and implementing design methodologies and toolsets - Enabling application development by coordinating requirements, schedules, and activities. - Being able to lead/support UAT and production rollouts. - Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. - Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement - Giving constructive feedback to the team members and setting clear expectations. - Helping the team in troubleshooting and resolving complex bugs - Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. - Carrying out POCs to make sure that suggested design/technologies meet the requirements. **Qualifications** Bachelor’s or master’s degree in computer science, Information Technology, or a related field