Senior Supervisor, Benefits Administration Services

Job description

**Job Track Description:** - Requires broad technical expertise and company/industry knowledge. - Accountable for functional, operational, and/or program management. - Achieves goals through the work of others. - Manages performance appraisals and pay reviews. - Manages training for 3 or more employees. - Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge. **General Profile** - Supervises daily tasks of complex business, technical support, or production teams. - Sets team priorities to ensure timely project completion. - Coordinates work activities with other supervisors. - Makes decisions based on policies, procedures, and business plans. - Receives guidance from manager. - May not perform the work supervised. **Functional Knowledge** - Understands and applies concepts in the field of expertise. - Has basic knowledge of other disciplines. **Business Expertise** - Understands how to improve efficiency across related teams. **Impact** - Impacts the quality and effectiveness of the team and its contribution to the subfunction. **Leadership** - Sets priorities for and mentors employees to meet daily deadlines. **Problem Solving** - Resolves day-to-day technical and operational problems. **Interpersonal Skills** - Uses tact to exchange information and handle sensitive issues. **Responsibility Statements** - Manages team members to perform tasks related to the Benefits and Human Resources Administration. - Ensures adherence to company policy and procedures. - Acts as the liaison between operations and middle management to ensure protocols are being followed. - Helps with conflict resolution, dealing with client, people, and systems related issues. - Provides resolutions to a diverse range of complex tasks. - Delivers inputs on process improvement and operational initiatives. - Acts as a point of contact for leadership, providing information and guidance on operational topics, and covering upper-level leaders. - Drives special projects for corporate, operational, or client initiatives. - Orients less experienced team leaders in order to improve levels of performance. - Executes the continuity plan such as in natural disasters. - Performs other duties as assigned - Complies with all policies and standards