Senior Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL

Job description

About this role: Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you will: • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability • Work with vendors and other technical personnel for problem resolution • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: • Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners. • Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents. • Oversee and ensure nightly batch completes within agreed business SLAs. • Fixing the production issues to have zero business impact and ensuring that the SLAs are being met. • Following documented escalation procedures. • Performing application health checks and ensuring that all applications are green before the start of business. • Documenting known production incidents into knowledge base. • Release co-ordination with stakeholders to ensure smooth deployment into production. • Provide UAT or lower environment support as per project requirement. • Participate in BCP/DR activity to ensure BCP readiness of production environment. • Knowledge on Commercial Lending is an advantage Job Expectations: • Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education • Bachelor/master's degree with Experience in Application Production Support background. • Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys). • Good understanding of ITIL concepts like - Incident, Problem and change management. • Ability to communicate clearly and concisely to stakeholders. • Batch Monitoring and email queue support. • Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge Shell/Perl/PowerShell and/or any ETL experience is desired. • Good understanding and experience on cloud support - PCF Azure • Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM • Shift Time 05:30 AM IST 2:30 PM IST and 1:30 PM IST 10:30 PM IST (We work in two shifts and there is no night shift). • Flexible working in shifts on rotational basis