Senior Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL

Job description

About this role: Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you will: - Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area - Contribute in increasing system efficiencies and lowering the human intervention time on related tasks - Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability - Work with vendors and other technical personnel for problem resolution - Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards - Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: - 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: - Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners. - Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents. - Oversee and ensure nightly batch completes within agreed business SLAs. - Fixing the production issues to have zero business impact and ensuring that the SLAs are being met. - Following documented escalation procedures. - Performing application health checks and ensuring that all applications are green before the start of business. - Documenting known production incidents into knowledge base. - Release co-ordination with stakeholders to ensure smooth deployment into production. - Provide UAT or lower environment support as per project requirement. - Participate in BCP/DR activity to ensure BCP readiness of production environment. - Knowledge on Commercial Lending is an advantage Job Expectations: - Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - Bachelor/master's degree with Experience in Application Production Support background. - Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys). - Good understanding of ITIL concepts like - Incident, Problem and change management. - Ability to communicate clearly and concisely to stakeholders. - Batch Monitoring and email queue support. - Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge Shell/Perl/PowerShell and/or any ETL experience is desired. - Good understanding and experience on cloud support - PCF Azure - Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM - Shift Time 05:30 AM IST 2:30 PM IST and 1:30 PM IST 10:30 PM IST (We work in two shifts and there is no night shift). - Flexible working in shifts on rotational basis