Senior Technical Consultant - Oracle Fusion Cloud Order Management - 9841

Job description

Job Description Senior Technical Consultant - Oracle Fusion Cloud Order Management - 9841 Job Location: Pune Location Flexibility: Multiple Locations in Country Req Id: 9841 Posting Start Date: 7/10/26 At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs). Job Role: Senior Technical Consultant - Oracle Fusion Cloud (Order Management) Shift: UK Shift (2.00 PM to 11.00 PM) Work Mode: Hybrid Relevant Exp: 9+ Years **Job Description:** Role Type: Managed Services / Application Support Primary Modules: Oracle Order Management Cloud, Pricing, Quoting Support, Fulfillment, Oracle CPQ (Preferred, but not required) **Role Summary** We are seeking an experienced Oracle Order Management Cloud Support Consultant to provide managed services support for Customer’s Oracle Order Management and related order-to-cash application processes. The resource will support day-to-day production issues, enhancements, user inquiries, order processing, pricing, fulfillment, and quoting-related processes. The ideal candidate should have strong hands-on experience in Oracle Fusion Cloud Order Management, with working knowledge of quote-to-order and order-to-cash processes. Oracle CPQ experience is a plus, but not mandatory. The resource should be able to support quoting-related data flow, pricing issues, order creation, orchestration, fulfillment exceptions, integrations, and coordination with business and technical teams. **Key Responsibilities** Provide ongoing managed services support for Oracle Order Management Cloud and related order-to-cash functions. Support business users with issues related to: Quote-to-order flow Sales order creation Order capture Pricing Discounts Holds Order orchestration Fulfillment Shipping coordination Returns/RMAs Customer and item-related order issues Analyze and resolve incidents, service requests, configuration issues, and user inquiries. Troubleshoot order failures, stuck orders, orchestration errors, fulfillment exceptions, pricing errors, and integration issues. Support quoting-related processes even where Oracle CPQ is not implemented, including quote validation, quote conversion, pricing review, and quote-to-sales-order handoff. Work with upstream systems such as CRM, quoting tools, customer portals, EDI, or custom applications to support quote and order flow. Collaborate with downstream teams supporting Inventory, Shipping, Receivables, Manufacturing, Procurement, and integrations. Review and support configurations related to order orchestration, pricing strategy, fulfillment lines, holds, processing constraints, document sequencing, and approvals. Support issue triage involving REST/SOAP integrations, FBDI imports, scheduled processes, and order import failures. Assist with minor enhancements, configuration changes, testing, and deployment activities. Prepare functional specifications for reports, integrations, extensions, workflows, or process improvements as needed. Participate in Oracle quarterly update impact analysis, regression testing, and production validation. Coordinate with Oracle Support for SR creation, tracking, and resolution where required. Maintain support documentation, knowledge articles, issue logs, and resolution notes. Ensure timely response and resolution in line with agreed SLA expectations. **Required Skills and Experience** 10+ years of experience in Oracle ERP applications, with at least 3+ years in Oracle Fusion Cloud Order Management. Strong functional knowledge of Oracle Cloud Order Management processes, including: Order capture Order orchestration Pricing Fulfillment Holds and exceptions Returns/RMA processing Order revisions and cancellations Working knowledge of quote-to-order and order-to-cash business processes. Experience supporting quoting-related activities such as quote validation, quote pricing, quote conversion, quote-to-order handoff, and order creation from upstream systems. Ability to troubleshoot order import, orchestration, pricing, fulfillment, and integration issues. Experience working in a production support or managed services environment. Understanding of integrations between Oracle Order Management and related applications such as: Inventory Management Shipping Pricing Receivables Manufacturing Procurement Customer Data Management Third-party quoting or CRM systems Familiarity with Oracle scheduled processes, ESS jobs, error logs, and diagnostic tools. Experience working with Oracle Support and managing Service Requests. Ability to work directly with business stakeholders to analyze issues and recommend practical solutions. Strong written and verbal communication skills. **Preferred Qualifications** Oracle CPQ experience is preferred but not mandatory. Oracle Cloud Order Management or SCM certification is a plus. Experience supporting manufacturing, distribution, automotive, or industrial products companies is preferred. Knowledge of Oracle Pricing Cloud, including price lists, discount lists, pricing strategies, and pricing algorithms. Familiarity with EDI order flows, order import, customer portals, and third-party sales channels. Experience with configurable products, configured orders, kits, models, o