Senior Technical Consultant - Oracle Fusion Cloud Order Management

Job description

**Job Role:** Senior Technical Consultant - Oracle Fusion Cloud (Order Management)**Shift:** UK Shift (2.00 PM to 11.00 PM)**Work Mode:** Hybrid**Relevant Exp:** 9+ Years**Job Description:**Role Type: Managed Services / Application Support**Primary Modules:** Oracle Order Management Cloud, Pricing, Quoting Support, Fulfillment, Oracle CPQ (Preferred, but not required)**Role Summary**We are seeking an experienced Oracle Order Management Cloud Support Consultant to provide managed services support for Customers Oracle Order Management and related order-to-cash application processes. The resource will support day-to-day production issues, enhancements, user inquiries, order processing, pricing, fulfillment, and quoting-related processes. The ideal candidate should have strong hands-on experience in Oracle Fusion Cloud Order Management, with working knowledge of quote-to-order and order-to-cash processes. Oracle CPQ experience is a plus, but not mandatory. The resource should be able to support quoting-related data flow, pricing issues, order creation, orchestration, fulfillment exceptions, integrations, and coordination with business and technical teams.**Key Responsibilities** - Provide ongoing managed services support for Oracle Order Management Cloud and related order-to-cash functions. - Support business users with issues related to: - - Quote-to-order flow - Sales order creation - Order capture - Pricing - Discounts - Holds - Order orchestration - Fulfillment - Shipping coordination - Returns/RMAs - Customer and item-related order issues - Analyze and resolve incidents, service requests, configuration issues, and user inquiries. - Troubleshoot order failures, stuck orders, orchestration errors, fulfillment exceptions, pricing errors, and integration issues. - Support quoting-related processes even where Oracle CPQ is not implemented, including quote validation, quote conversion, pricing review, and quote-to-sales-order handoff. - Work with upstream systems such as CRM, quoting tools, customer portals, EDI, or custom applications to support quote and order flow. - Collaborate with downstream teams supporting Inventory, Shipping, Receivables, Manufacturing, Procurement, and integrations. - Review and support configurations related to order orchestration, pricing strategy, fulfillment lines, holds, processing constraints, document sequencing, and approvals. - Support issue triage involving REST/SOAP integrations, FBDI imports, scheduled processes, and order import failures. - Assist with minor enhancements, configuration changes, testing, and deployment activities. - Prepare functional specifications for reports, integrations, extensions, workflows, or process improvements as needed. - Participate in Oracle quarterly update impact analysis, regression testing, and production validation. - Coordinate with Oracle Support for SR creation, tracking, and resolution where required. - Maintain support documentation, knowledge articles, issue logs, and resolution notes. - Ensure timely response and resolution in line with agreed SLA expectations. **Required Skills and Experience** - 10+ years of experience in Oracle ERP applications, with at least 3+ years in Oracle Fusion Cloud Order Management. - Strong functional knowledge of Oracle Cloud Order Management processes, including: - Order capture - Order orchestration - Pricing - Fulfillment - Holds and exceptions - Returns/RMA processing - Order revisions and cancellations - Working knowledge of quote-to-order and order-to-cash business processes. - Experience supporting quoting-related activities such as quote validation, quote pricing, quote conversion, quote-to-order handoff, and order creation from upstream systems. - Ability to troubleshoot order import, orchestration, pricing, fulfillment, and integration issues. - Experience working in a production support or managed services environment. - Understanding of integrations between Oracle Order Management and related applications such as: - Inventory Management - Shipping - Pricing - Receivables - Manufacturing - Procurement - Customer Data Management - Third-party quoting or CRM systems - Familiarity with Oracle scheduled processes, ESS jobs, error logs, and diagnostic tools. - Experience working with Oracle Support and managing Service Requests. - Ability to work directly with business stakeholders to analyze issues and recommend practical solutions. - Strong written and verbal communication skills. **Preferred Qualifications** - Oracle CPQ experience is preferred but not mandatory. - Oracle Cloud Order Management or SCM certification is a plus. - Experience supporting manufacturing, distribution, automotive, or industrial products companies is preferred. - Knowledge of Oracle Pricing Cloud, including price lists, discount lists, pricing strategies, and pricing algorithms. - Familiarity with EDI order flows, order import, customer portals, and third-party sales channels. - Experience with configurable products, configured orders, kits, models, or assemble-to-order processes is a plus. - Understanding of drop ship, back-to-back, make-to-order, and internal material transfer flows is beneficial. - Knowledge of OTBI, BI Publisher, and order management reporting is a plus. **Module / Process-Specific Expectations** - Oracle Order Management Cloud - Support sales order creation, order revisions, cancellations, holds, approvals, and order status tracking. - Troubleshoot order processing errors, stuck orders, orchestration failures, and fulfillment exceptions. - Support business users with day-to-day order management questions and operational issues. - Quoting / Quote-to-Order - Support quoting-related business processes and data flow from quote creation through sales order conversion. - Analyze quote-to-order issues involving pricing, customer data, item configuration, discounts, approvals, and order handoff. - Work with upstream quoting,