Senior Technical Lead - Siemens PLM

Job description

Pune, Maharashtra Job Summary Support Specialist- Role Summary Provide specialist-level Siemens PLM/CAD support for complex incidents, recurring problems, release defects, OEM/vendor coordination, and global 3rd-level support interfaces. Support certification, rollout, and operational stability through strong RCA and knowledge management. Key Responsibilities Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence. Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations. Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support. Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material. Contribute to stability reviews, trend analysis, service improvement, and governance reporting. Generic Skills / Transferable Capability Advanced incident/problem management Log analysis, RCA, evidence collection, and knowledge management Endpoint/application support and packaging awareness ServiceNow or comparable ITSM tooling Scripting basics and monitoring tool awareness ITIL Foundation/Practitioner preferred Customer-Specific Knowledge Areas Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge Siemens customized PLM/CAD application certification and packaging handshakes RDC/GEW and Citrix/remote CAD issue awareness Customer lab/tester/application owner support model Customer-specific installation validation and release evidence needs Key Responsibilities Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence. Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations. Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support. Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material. Contribute to stability reviews, trend analysis, service improvement, and governance reporting. Skill Requirements Generic Skills / Transferable Capability Advanced incident/problem management Log analysis, RCA, evidence collection, and knowledge management Endpoint/application support and packaging awareness ServiceNow or comparable ITSM tooling Scripting basics and monitoring tool awareness ITIL Foundation/Practitioner preferred Customer-Specific Knowledge Areas Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge Siemens customized PLM/CAD application certification and packaging handshakes RDC/GEW and Citrix/remote CAD issue awareness Customer lab/tester/application owner support model Customer-specific installation validation and release evidence needs Other Requirements 1. Relevant Certifications In Siemens Plm Solutions Or Related Technologies Are Optional But Valuable. **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-