Senior Technical Process Executive

Job description

## **Job Description:** - Technical knowledge expertise to support technical help related queries and trouble shooting - Technical troubleshooting knowledge of mobile operating systems iOS Android Windows - Minimum 1 year experience in a L1 tech support process providing remote support for MS office products like outlook VPN service now ticketing tool ## **Key Responsibilities:** - roles and responsibilities Effectively resolve L1 helpdesk queries as per deliverables outlined - Ensure appropriate documentation of the interaction on the customer s account in the prescribed format - Execute transactions as per prescribed guidelines and timelines - Ensure that performance parameters are met to meet SLA targets - Always ensure customer user confidentiality and data protection ## **Technical Requirements:** - Assisting with delivering the appropriate post install technical support - technical requierments General support knowledge of Operating systems across various platforms general productivity applications like Outlook Teams Office application Internal application support - Knowledge on concepts of networking - Working knowledge of MS Office ## **Additional Responsibilities:** - additional information Willingness to work in rotational shifts Night Shifts - Rotational Weekly off - 100 WFO