Senior Technical Process Executive

Job description

**Job Description:** - ------------------- * Technical knowledge expertise to support technical help related queries and trouble shooting * Technical troubleshooting knowledge of mobile operating systems iOS Android Windows * Minimum 1 year experience in a L1 tech support process providing remote support for MS office products like outlook VPN service now ticketing tool **Key Responsibilities:** - ------------------------ * roles and responsibilities Effectively resolve L1 helpdesk queries as per deliverables outlined * Ensure appropriate documentation of the interaction on the customer s account in the prescribed format * Execute transactions as per prescribed guidelines and timelines * Ensure that performance parameters are met to meet SLA targets * Always ensure customer user confidentiality and data protection **Technical Requirements:** - -------------------------- * Assisting with delivering the appropriate post install technical support * technical requirements General support knowledge of Operating systems across various platforms general productivity applications like Outlook Teams Office application Internal application support * Working knowledge of MS Office **Additional Responsibilities:** - ------------------------------- * Willingness to work in rotational shifts Night Shifts * Rotational Weekly off * 100 WFO